Digital Systems, Business Systems, and Project Orion Teams
| Version: Orion 9.19.0 - 10/22/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Claims | Story | GW-3570 | 24928 - Claims API Request - GW Policy Analysis API | Policy & Claim API Buildout for WIN Claims Portal | Added a GW Policy Analysis API to support the WIN Claims portal. |
| Underwriting | Production Support | GW-12482 | 51690 - AP-05261368/WVY0000413 - Error on Endorsement | None | Fixed a UTPR error on the endorsement. |
| Product, Underwriting | Story | GW-12374 | WV RidgeRunner - Insurance Score Factor Revision | None | Updated WV RidgeRunner insurance score factors. |
| Policyholders, Underwriting | Bug | GW-12371 | PA non annual anniversary Installment Invoice | None | Corrected the due date on PA non-annual-anniversary installment invoices. |
| Marketing, Underwriting | Bug | GW-12370 | Quote/Application: installment fee and OH/OHFR/WI payment option corrections | None | Corrected installment fees and OH/OHFR/WI payment options in quote and application creation (part of the Insurify launch). |
| Marketing, Underwriting | Bug | GW-12353 | Invalid-VIN hard stop rejecting comp-rater (EZLynx) quotes with year/make/model-only vehicles | None | Fixed an invalid-VIN hard stop that was rejecting comparative-rater (EZLynx) quotes for year/make/model-only vehicles. |
| IT | Bug | GW-12342 | PrisConfig reads can fail or return null under simultaneous requests | None | Fixed a PrisConfig issue where simultaneous config reads could fail or return null. |
| Compliance, Policyholders | Bug | GW-12279 | OH Bond 12 Pay Equity due dates | None | OH Bond 12-pay equity due dates no longer shift. |
| Payments, Policyholders | Story | GW-12269 | Additional Premium Endorsements | None | Added an additional-premium endorsement message. |
| Accounting, Underwriting | Bug | GW-12261 | Reminder Notice and Final Bill Correspondence Incorrect | None | Corrected the delivery method for Reminder Notice and Final Bill correspondence. |
| Version: Orion 9.18.0 - 10/15/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Claims | Task | GW-2567 | Validation: Verifying ISO Claim Search is working for WV | WV Set-up | Verified ISO Claim Search is working for WV. |
| Accounting | Story | GW-11732 | Financial Responsibility Fee - All States/Programs | VA Underwriting | Updated SR22 fee language. |
| Product, Underwriting, UserMgmt | Story | GW-12048 | Rules Engine Security Enhancements | Rules Engine Improvements - Post Production | Added an authority attribute for business tools. |
| Accounting, Underwriting | Bug | GW-12433 | WIN Portal - declined card payments posting as Pending and re-charging | None | Fixed WIN Portal declined card payments that were posting as Pending and being re-charged nightly. |
| All | Story | GW-12372 | Chatbot Button | None | The chatbot button now displays the Winnie logo. |
| Underwriting | Bug | GW-12365 | Infraction Details - PA | None | Corrected the PA infraction fields. |
| Underwriting | Bug | GW-12318 | Home page / Inbox hangs for all users | None | Resolved home page and inbox hangs affecting all users; inbox view speed increased. |
| Accounting, Underwriting | Bug | GW-12102 | 5 Pay / 6 Pay plans return 1-2 payments instead of 5-6 on quotes (all states, screen + comp rater) | None | Fixed 5-Pay and 6-Pay plans returning 1-2 payments instead of 5-6 on quotes (all states, screen and comparative rater). |
| Underwriting | Story | GW-11545 | LexisNexis MVR - Incorrect DLN Status | None | Updated how license status is captured from LexisNexis MVRs. |
| Version: Orion 9.17.0 - 10/8/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Claims | Bug | GW-12358 | Claim-create follow-ups from Claims testing: failed conversions, fixed-object claimants, and party details | None | Fixed several claim-create issues identified in testing, covering failed conversions, fixed-object claimants, and party details. |
| Claims | Bug | GW-12332 | Claim-create leaves the named insured without its Party Sub-Type and phone numbers | None | Claims API now fills in the policyholder's Party Sub-Type and copies the policy's phone numbers onto their claimant record. |
| Claims | Bug | GW-12331 | Claim-create repeats a driver who became a claimant in the claim Comments | None | Claims API no longer repeats a driver who became a claimant in the claim Comments; only their license number is kept there. |
| Compliance, Product | Bug | GW-12313 | Professional Individual Delivery Endorsement in Producer Package | PA Maverick Forms | Fixed the Professional Individual Delivery Endorsement in the Producer Package. |
| Underwriting | Bug | GW-12219 | Missing Required Employment Details | None | Added a Utah employment detail rule. |
| Compliance, Policyholders, Producers, Underwriting | Bug | GW-12176 | TX Non-Renewals Missing Additional Notice Text | None | Fixed an older form version of TX non-renewals that was missing the additional notice text. |
| Marketing | Story | GW-12127 | EZLynx Email Delivery Preference | None | EZLynx can now rate without an email address. |
| Underwriting | Production Support | GW-12125 | 50145 - Guidewire Performance issues when attaching documents | None | Documents now attach correctly. |
| Compliance, Product | Form | GW-12025 | PA - Remove Amendment of Policy Provisions | PA Maverick Forms | PA Maverick form revision effective 11/09/2026 for renewal business; removes the Amendment of Policy Provisions form. |
| Compliance, Product | Form | GW-12024 | PA - Professional Individual Delivery Endorsement | PA Maverick Forms | PA Maverick Professional Individual Delivery Endorsement form revision effective 11/09/2026 for renewal business. |
| Compliance, Product | Form | GW-12023 | PA - Part-Time Individual Delivery Endorsement | PA Maverick Forms | PA Maverick Part-Time Individual Delivery Endorsement form revision effective 11/09/2026 for renewal business. |
| Compliance, Product | Form | GW-12022 | PA - Professional Transportation Network Company (TNC) Endorsement | PA Maverick Forms | PA Maverick Professional TNC Endorsement form revision effective 11/09/2026 for renewal business. |
| Compliance, Product | Form | GW-12021 | PA - Part-Time Transportation Network Company (TNC) Endorsement | PA Maverick Forms | PA Maverick Part-Time TNC Endorsement form revision effective 11/09/2026 for renewal business. |
| Compliance, Product | Form | GW-12020 | PA Maverick - Auto Policy | PA Maverick Forms | PA Maverick Auto Policy form revision effective 11/09/2026 for renewal business. |
| Policyholders, Producers, Underwriting | Story | GW-11908 | Agent Changed MVR/Loss Violation Dates | None | Producer read-only access to CLUE and MVR data. |
| Policyholders, PrintShop, Underwriting | Story | GW-11907 | Automated Batch Printing Error | None | Fixed the automated batch printing error. |
| Accounting, IVR, Underwriting | Production Support | GW-11674 | 48870 - Incorrect IVR Payment Description | None | IVR credit card payments now correctly display as IVR-CC. |
| IVR, Policyholders, Underwriting | Production Support | GW-11665 | 48827 - IVR Payment Amount Discrepancy – Policy TXD0145493 | None | IVR now shows the correct payment amount. |
| Underwriting | Story | GW-11297 | Chatbot | None | Launched a new chatbot, originally built during our July hackathon and now expanded into a full feature. |
| Policyholders, Product, Underwriting | Form | GW-11042 | LT046-A Ed. 04-26 General Memo | VA Forms | General Memo updated to match the provided design and content. |
| Accounting, Payments, Policyholders | Production Support | GW-9644 | 42963 - PAZ0020993 EFT attempted to draft on prior term | None | EFT no longer attempts to draft on expired terms. |
| Accounting, Producers | Bug | GW-6236 | 35774 - Refund Agency Sweep | None | Refunds to Agency Sweep now pre-fill the agency's current bank account. |
| Marketing | Story | GW-2197 | Highlight Create Application | None | Highlighted the Create Application option on Comparative Rater quotes. |
Metrics:
Meteia
| Version: CUSTOMER PORTAL 2.03.0 - 10/21/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| ConsumerServicePortal, Policyholders | Story | WEB-6592 | WINPortal - Contact Us submissions include policy, contact details and screenshots | WIN Portal Phase I (Guidewire) - Fast Follows | WINPortal Contact Us submissions now include the policy, contact details, and screenshots, giving support more detail to resolve issues. (Released 10/21/2026) |
| Producers | Task | WEB-6369 | WINPortal + WVN - Consistent site-specific role-based access | WIN Portal Phase I (Guidewire) - Fast Follows | WINPortal and the West Virginia National website now check Admin and Producer access per site: a role granted for one brand no longer grants it on another, and accounts with roles on several sites are recognized correctly on each. (Released 10/21/2026) |
| Payments, Policyholders | Task | WEB-6543 | WINPortal - Show card decline reasons so customers can retry | WIN Portal Phase I (Guidewire) - Fast Follows | Updates the WIN Customer Portal so declined card payments show the decline reason and customers can immediately retry with another card or a bank account. (Released 10/21/2026) |
| Version: WEB WVNAIC 2.33.0 - 10/21/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Producers | Task | WEB-6369 | WINPortal + WVN - Consistent site-specific role-based access | WIN Portal Phase I (Guidewire) - Fast Follows | WINPortal and the West Virginia National website now check Admin and Producer access per site: a role granted for one brand no longer grants it on another, and accounts with roles on several sites are recognized correctly on each. (Released 10/21/2026) |
| Version: WEB IOL 2.35.0 - 10/21/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Marketing | Production Support | WEB-6584 | 51675 - October InsureOnline.com Blog | Supernova Bugs/Prod Support 2026.10.BRP | Published the October InsureOnline blog article with its accompanying photos. |
| Marketing | Bug | WEB-6576 | IOL: Remove former agent's bio from the About Us page | InsureOnline Fixes and SEO | Removed a former agent's biography and photo from the InsureOnline About Us page. |
| Version: WEB LS 2.15.0 - 10/16/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Producers | Story | WEB-6575 | Lone Star: Partner logo boxes render at uneven sizes on the homepage | Lone Star Homepage Redesign; Navigation Alignment | Fixes uneven partner logo sizes in the Lone Star homepage “Connected with Us” section so all logos display at a consistent size and spacing on desktop and mobile. |
| Producers | Story | WEB-6574 | Lone Star: Replace Commercial Auto Truck Graphic (Revision) | Lone Star Homepage Redesign; Navigation Alignment | Replaces the Commercial Auto truck graphic on the Lone Star website with the newly approved icon in Lone Star brand colors. |
| Version: WEB USIC 1.66.0 - 10/16/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Producers | Story | WEB-6340 | USIC: Rename “Agent Services” label to “Producer Services” | Subteam - USIC Website Content Governance and Cleanup | Renames the USIC “Agent Services” navigation label to “Producer Services” for consistent terminology across WIN company sites. |
| Producers | Story | WEB-6307 | USIC homepage: Rename “AZ, OK, & TX Auto Services” button to “Policy Services” | Subteam - USIC Website Content Governance and Cleanup | Renames the USIC homepage “AZ, OK, & TX Auto Services” button and popup to “Policy Services” to match FCIC terminology, and removes a red tint on the popup on mobile. |
| Version: WEB WIN 1.24.0 - 10/16/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Producers | Story | WEB-6308 | WIN: Resize oversized homepage hero banner | WIN Landing Page Visual Refresh | Reduces the WIN homepage hero banner height and enlarges the “Who We Are” section so key content is visible without excessive scrolling. |
| Version: WEB CA QRB 2.20.0 - 10/16/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Producers, Quote | Story | WEB-6163 | Commercial Auto field mapping, producer code, and code cleanup | CA Program Reliability (Web) | Corrected Commercial Auto field mapping (license number/email) and agency/producer code handling, and removed unused code. |
| Version: WEB FCIC 2.26.0 - 10/9/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Producers | Story | WEB-6480 | Add FCIC and Lone Star Maintenance Banner – 10/9 | Website Banner Management – 2026 Operational Readiness | Added temporary maintenance banners to the FCIC and Lone Star websites to notify customers of possible online service interruptions during scheduled maintenance October 9–11. |
| Version: WEB LS 2.14.0 - 10/9/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Producers | Story | WEB-6480 | Add FCIC and Lone Star Maintenance Banner – 10/9 | Website Banner Management – 2026 Operational Readiness | Added temporary maintenance banners to the FCIC and Lone Star websites to notify customers of possible online service interruptions during scheduled maintenance October 9–11. |
| Version: CUSTOMER PORTAL 2.02.0 - 10/8/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| ConsumerServicePortal, Policyholders | Bug | WEB-6450 | WINPortal Customer - Bank account payments landing in a separate ACH batch | WIN Portal Phase I (Guidewire) - Fast Follows | Bank account payments made in WINPortal now land in the regular PPD and CCD batches of each carrier's daily ACH file, instead of arriving in a separate batch. |
| Version: WEB WVNAIC 2.32.0 - 10/8/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| ConsumerServicePortal, Policyholders | Bug | WEB-6449 | WVN - Make a Payment WVZ and WVY buttons link to old customer portal | WIN Portal Phase I (Guidewire) - Fast Follows | The WVZ and WVY buttons on the West Virginia National Make a Payment page now go to the new customer portal. |
| Producers | Production Support | WEB-6258 | 50159 - Add Producer News Page | None | Added a Producer News page to the WVNAIC producer portal with the 2026 newsletters. |
| Version: WEB USIC 1.65.0 - 10/8/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| ConsumerServicePortal, Policyholders | Bug | WEB-6448 | USIC website – Customer Portal menu, Policyholder, and Pay Now links (AZ, OK, TX) point to old customer portal | WIN Portal Phase I (Guidewire) - Fast Follows | Customer portal links for AZ, OK and TX on the United Security website now go to the new customer portal. |
| Version: WEB FCIC 2.25.0 - 10/8/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| ConsumerServicePortal, Policyholders | Bug | WEB-6447 | FCIC website – Pay Now “Make a Payment” (Option #3) links to old customer portal | WIN Portal Phase I (Guidewire) - Fast Follows | Updated the FCIC website so the Pay Now Option #3 “Make a Payment” button and the header Customer login for MO, OH, PA, TN, UT and WI policies now take customers to the new customer portal. |
| Producers | Production Support | WEB-6375 | 50809 - Training Video Removal | None | Removed the Pennsylvania, Tennessee and Utah Maverick quote and application training videos and their thumbnails from the FCIC website. |
| Version: WEB IOL 2.34.0 - 10/8/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Marketing, Producers | Story | WEB-6134 | Build IOL Blog Landing and Blog Article Pages | None | Added blog landing and article pages to InsureOnline so visitors can browse and read blog content. |
| Version: WEB IOL 2.33.0 - 10/1/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Quote | Task | WEB-6328 | IOL Auto Quote - Add source param to Sirius calls | Insurify/Compare - Finalize PCR Integration & Quote Continuation Flow | Updated InsureOnline auto quote requests to identify IOL as the source, so Sirius uses the correct producer account instead of the Insurify account. |
| Version: CUSTOMER PORTAL 2.01.0 - 10/1/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Marketing | Bug | WEB-6276 | WIN Customer Portal - Add OneInc Service Fee Disclaimer | WIN Portal Phase I (Guidewire) | Added a OneInc processing fee disclaimer to credit card payments. |
| Marketing | Bug | WEB-6240 | WIN Customer Portal - Signup broken for some customers | WIN Portal Phase I (Guidewire) | Fixed WIN Customer Portal registration failures so new customer accounts can be created successfully. |
| Version: WEB WVNAIC 2.31.0 - 10/1/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Producers, Security | Story | WEB-5690 | WVN - Add Agency Admin option to Producer Services menu | Secure Document Delivery for Agency Admin | West Virginia National producers can now submit agency, banking, producer, E&O and W-9 updates through the new Agency Admin page in the Producer menu. |
| Version: WEB TXR 1.44.0 - 10/1/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Producers, Security | Story | WEB-5688 | TXR - Add Agency Admin option to Producer Services menu | Secure Document Delivery for Agency Admin | Texas Ranger MGA producers can now submit agency, banking, producer, E&O and W-9 updates through the new Agency Admin page under Producer Services. |
| September Month End Report | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Underwriting | Story | PCORPCCP-5238 (10429) | Advance Issue Discount for FCIC Maverick and Point Rider | None | Added the Advance Issue Discount for FCIC Maverick and Point Rider. |
| Compliance, Underwriting | Story | PCORPCCP-5277 (10469) | FCIC Iowa Maverick Rule Revision - IT Specifications - NB Eff 09/30/2026 & RB Eff 11/15/2026 | None | FCIC Iowa Maverick rule revision; new business effective 09/30/2026 and renewal business effective 11/15/2026. |
| Accounting | Story | PCORPCCP-5349 (10583) | Reactivate 4.0 Agency Bill Option | None | Reactivated the 4.0 Agency Bill option. |
| IT | Story | PCORPCCP-5370 (10605) | Redbook Update - SEP 2026 | None | Applied the September 2026 Redbook update. |
| Compliance, Underwriting | Story | PCORPCCP-5371 (10606) | FCIC Illinois Maverick Rate & Rule Revision - 9/30/2026 New Business, 11/15/2026 Renewal Business - ZD#49264 | None | FCIC Illinois Maverick rate/rule revision; new business effective 9/30/2026 and renewal business effective 11/15/2026. |
| IT, Security | Story | PCORPCCP-5442 (10702) | Lonestar - Improve credential storage in PTS | None | Improved how Lonestar credentials are stored in PTS. |
| Accounting | Bug | PCORPCCP-5295 (10515) | One Inc: PayPal/Venmo Testing | None | Completed testing for One Inc PayPal and Venmo payments. |
| IT | Production Support | PCORPCCP-5119 (10220) | Addition/duplicate pages added to reports | None | Fixed duplicate pages being added to reports. |
| IT | Production Support | PCORPCCP-5267 (10458) | Coverage Verifier Notification - SecureFTP Connectivity Updates for Upcoming Migration | None | Updated SecureFTP connectivity for the upcoming Coverage Verifier migration. |
| Accounting, Producers | Production Support | PCORPCCP-5269 (10460) | Fees removed when agent changes payment plan - ZD# 47447 | None | Corrected fees being removed when an agent changes the payment plan. |
| IT | Production Support | PCORPCCP-5330 (10555) | Batch Issues - 48584 | None | Resolved batch processing issues. |
| Underwriting, IT | Production Support | PCORPCCP-5352 (10586) | VHS Issue - Binds Not Reporting to TransUnion/CARFAX - 48891 | None | Resolved an issue where policy binds were not reporting to TransUnion/CARFAX. |
| Accounting | Production Support | PCORPCCP-5372 (10607) | Lonestar Payment Missing from Payment History Screen | None | Fixed a Lonestar payment missing from the Payment History screen. |
| Underwriting | Production Support | PCORPCCP-5374 (10609) | Reason for Cancelling Policy Drop-Down options ZD #49302 | None | Updated the Reason for Cancelling Policy drop-down options. |
| Compliance, Underwriting | Production Support | PCORPCCP-5375 (10610) | New Missouri driver's license format - 49304 | None | Added support for the new Missouri driver's license format. |
| Accounting | Production Support | PCORPCCP-5376 (10611) | Cannot Void a Check on 23INA06772 ZD#49311 | None | Resolved an issue voiding a check on policy 23INA06772. |
| Compliance, Underwriting | Production Support | PCORPCCP-5377 (10612) | Vertafore Upcoming Limit Changes for Texas - Questions on Limits | None | Addressed Vertafore's upcoming limit changes for Texas. |
| Underwriting | Production Support | PCORPCCP-5379 (10614) | Block Insured from Starting Policies | None | Added the ability to block an insured from starting new policies. |
| Accounting | Production Support | PCORPCCP-5380 (10615) | Lonestar - Policy TXM145965-08 Refund check incorrect amount - ZD #49348 | None | Corrected an incorrect refund check amount on policy TXM145965-08. |
| Underwriting | Production Support | PCORPCCP-5381 (10616) | Cannot cancel a policy back - 49349 | None | Fixed an issue preventing a policy from being cancelled back. |
| IT | Production Support | PCORPCCP-5382 (10617) | Lonestar Batch Notices - 49357 | None | Resolved a Lonestar batch notices issue. |
| Compliance, Underwriting | Production Support | PCORPCCP-5383 (10618) | IL Non-Renewal Dates Incorrect - 49364 | None | Corrected incorrect Illinois non-renewal dates. |
| Accounting | Production Support | PCORPCCP-5385 (10628) | Agency Renewal Fee Report Discrepancies (ZD# 49426) | None | Resolved discrepancies in the Agency Renewal Fee report. |
| Claims | Production Support | PCORPCCP-5386 (10632) | Claim filing issues - 49446 | None | Resolved claim filing issues. |
| IT | Production Support | PCORPCCP-5390 (10650) | The FCIC LexisNexis_PTS_CLUE_Monthly_Send failed | None | Resolved a failure in the FCIC LexisNexis PTS CLUE monthly send job. |
| IT | Production Support | PCORPCCP-5393 (10654) | User Maintenance - Vendor Permissions ZD# 49567 | None | Updated user maintenance for vendor permissions. |
| Accounting | Production Support | PCORPCCP-5394 (10657) | Correction Needed on Billing Notices for GL Policies (ZD# 49572) | None | Corrected billing notices for GL policies. |
| Underwriting | Production Support | PCORPCCP-5395 (10658) | Issue viewing current policy - TR006440-14 ZD# 49628 | None | Resolved an issue viewing the current policy (TR006440-14). |
| IT | Production Support | PCORPCCP-5396 (10659) | Image Missing for All New Business - 49643 | None | Restored missing images for all new business. |
| Underwriting | Production Support | PCORPCCP-5397 (10660) | Request for Non Payment of Premium option on policy | None | Added a Non-Payment of Premium option on the policy. |
| Underwriting, Marketing | Production Support | PCORPCCP-5401 (10664) | Insurify/Compare: Issues with TX quoting | None | Resolved Texas quoting issues on Insurify/Compare. |
| IT | Production Support | PCORPCCP-5402 (10665) | Unable to Open Texas Ranger | None | Resolved an issue opening Texas Ranger. |
| Accounting, Underwriting | Production Support | PCORPCCP-5408 (10671) | Unable to process reinstatement payment with DNR - ZD #49897 | None | Resolved an issue processing a reinstatement payment with a DNR. |
| Underwriting | Production Support | PCORPCCP-5418 (10677) | Unlink Duplicate Policies | None | Unlinked duplicate policies. |
| Accounting, Underwriting | Production Support | PCORPCCP-5425 (10685) | Unable to process payment with DNR - ZD #50283 | None | Resolved an issue processing a payment with a DNR. |
| Accounting, Underwriting | Production Support | PCORPCCP-5443 (10703) | Agent allowed to take payment when policy is cancelled with DNR | None | Prevented agents from taking a payment when a policy is cancelled with a DNR. |
| Claims, IT | Production Support | PCORPCCP-5445 (10705) | Unable to Save User Auth in Claim Maintenance | None | Fixed an issue saving user authorization in Claim Maintenance. |
| Underwriting | Bug | PCORPCCP-5435 (10695) | Unlink Quoted Rewrite from Policy (ZD#50469) | None | Unlinked a quoted rewrite from the policy. |
| Claims | Bug | PCORPCCP-5451 (10711) | Unable to open Cov for Claimant - ZD# 50709 | None | Resolved an issue opening coverage for a claimant. |
Metrics:
Big Blue Crusaders
| Version: iSeries FCIC 3.1.6 - 10/18/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| IT | Epic | INF-520 | AS/400 Initial Data Warehouse Load and Journaling | None | The AS/400 data warehouse initial load and journaling (change data capture) went live. |
| Version: iSeries FCIC 3.1.5 - 10/15/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Product | Epic | IS-5084 | OH-PT RR AS400 Changes (47580) | 47580 - FCIC Ohio Public Transportation Rate/Rule/Form Revision | FCIC Ohio Public Transportation rate/rule/form revision went live. |
| Version: iSeries FCIC 3.1.4 - 10/13/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Underwriting | Story | IS-5276 | 51531 - New Jitney Code | None | New Jitney code created. |
| Version: iSeries FCIC 3.1.3 - 10/12/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Underwriting | Story | IS-5258 | 51393 - LVA 123021 Needs New Schedule Rating Code | iSeries Production Support – 2026 | New schedule rating code created. |
| Version: iSeries FCIC 3.1.2 - 10/1/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| IT | Story | IS-5215 | Update PRMDTLT2C to replace CVTPFXLS and QTEMP | Post-Implementation Updates | Updated this program to properly handle Excel file generation. |
| Version: iSeries FCIC 3.1.1 - 9/30/2026 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Marketing | Story | IS-5157 | 50445 - Pronto - Confirm bank accounts are entered in all Pronto locations | None | Confirmed bank account setup across all Pronto locations. |
| IT | Story | IS-5145 | 4245 - Monthend2c - CVTPFXLS of IB04060EF was running long | None | Updated to properly handle XLS (Excel) file generation. |
| Underwriting | Task | IS-5109 | Loss Runs are not picking up losses | Post-Implementation Updates | Resolved an issue where loss runs were not picking up losses. |
| Underwriting | Story | IS-5124 | Driver Excluded Loss Maintenance screen - data display | Post-Implementation Updates | Updated the Driver Excluded Loss Maintenance screen so authorized information now displays correctly. |
Metrics:
Supernova Squad
| Releases 9/24 - 10/22 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| IT | Story | BASE-1957 | Winnie Team Scheduler My Hours - this week includes today, hour-by-hour timeline | Winnie Team Scheduler v1.11.5 | Updated the My Hours page so This week figures now include today (with today's agreed hours prorated by how far the workday has progressed), and added a timeline showing each day's shifts and active time hour by hour. Administrators can set workday hours in settings. (Released 9/30/2026) |
| Claims | Story | WEB-6301 | Show a “Producer Call” page for calls from a producer phone - WINconnect ScreenPop | None | When a caller's number matches the producer on a policy, the ScreenPop now shows a “Producer Call” page (with the producer's name) instead of opening the policy, prompting the agent to collect the policy number or insured name; producer calls are also recorded. (Released 9/29/2026) |
| IT | Story | BASE-1967 | Winnie Team Scheduler - Half-day company holidays | Winnie Team Scheduler v1.11.6 | Administrators can now mark a company holiday as a half day (morning or afternoon off); a half-day holiday deducts half of each person's agreed hours and remains a working day, and My Hours counts only the worked half. (Released 10/5/2026) |
| IT | Bug | BASE-1967 | WHPH (Work Hard Play Hard) holidays deducted a full day instead of a half day | Winnie Team Scheduler v1.11.6 | Fixed the WHPH (Work Hard Play Hard) half-day holidays, which were deducting a full day from agreed hours instead of only the afternoon off (affecting four 2026 holidays). (Released 10/5/2026) |
| Claims | Story | BASE-1929, BASE-1915, BPA-109, BPA-113 | Winnie Claims Assistant - Subrogation Go-Live and Dashboards | None | Launched the Winnie Claims Assistant subrogation workflow: for each demand from a known sender, it files the email in ImageRight, creates a task for the subrogation team, and sends an acknowledgement, flagging each demand as processed or as an exception needing staff action. Added a Claims audit log and a Claims executive dashboard showing the outcome and volume of each type of work. (Released 10/6/2026) |
| IT | Story | BASE-2052 | Winnie Team Scheduler - In-Person Event Credit and Hours Credit | Winnie Team Scheduler | Administrators can now mark a department or team event as an in-person day, giving each attending member credit for the day's agreed hours and counting it as an office day (approvers can mark a member absent, and recorded leave stops the credit). Approvers can also credit a person hours for work done away from the computer. (Released 10/15/2026) |
| Releases 9/24 - 10/22 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| All | Task | None | Stop unexpected sign-in prompts - Microsoft Entra | None | Resolved unexpected authentication prompts that a Microsoft-side change was pushing to staff during sign-in. (Released 9/28/2026) |
| IT | Task | None | Add Kentucky (KY) Support to Helpdesk Workflow - Zendesk | None | Added Kentucky (KY) support to the Zendesk helpdesk workflow, so eligible KY tickets route to the Helpdesk team and follow the standard intake. (Released 10/1/2026) |
| Infrastructure | Task | None | Azure Files storage encryption upgrade (Microsoft Windows update compatibility) - Azure Storage | None | Upgraded the encryption on the affected Azure Files storage accounts ahead of an October Microsoft Windows update, so mapped drives and file shares continue to work. (Released 10/8/2026) |
| IT | Task | None | Add Systems Print and WINconnect ScreenPop System options - Zendesk | None | Added two new System options (Systems Print and WINconnect ScreenPop) to the Zendesk ticket form, routing tickets for those systems directly to the Web Systems team. (Released 10/22/2026) |
| Releases 9/24 - 10/22 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Marketing | Task | None | IO Quote Queue to use Round Robin Distribution - RingCentral / NICE inContact Studio | None | Updated the InsureOnline quote queue (English and Spanish) to distribute calls evenly across logged-in agents (round robin) instead of routing to the longest-available agent. (Released 10/15/2026) |
| Releases 9/24 - 10/22 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Claims | Story | WC-2118 / WC-2122 | Claim - Add Additional Coverages Request | None | Added an Add Additional Coverage drawer on the claim coverages page and a request flow for additional coverages, including supervisor approval and save-error feedback. |
| IT | Story | WC-2128 / WC-2129 | User Admin - Org Unit Admin | None | Added an Org Unit admin page with create/edit drawers, plus management of org unit membership and a user's primary org. |
| IT | Story | WC-2124 | User Admin - Roles | None | Added a Role listing page and role drawer in User Admin; roles now carry a role type code. |
| IT | Story | WC-2127 | User Admin - User Listing Filtering | None | Added filter facets for logins and org units to the user listing, with people search using the logins search. |
| Claims | Story | WC-2121 | Policy Coverage Analysis Component | None | Added a new Policy Coverage Analysis component. |
| Claims | Bug | WC-2169 | ImageRight FNOL File Note - Residential Address | None | The facts-of-loss section of the FNOL file note now shows the residential address correctly. |
| Claims | Bug | WC-2109 | Vehicle Assignments - Incomplete Fields | None | Fixed the entry status of fixed-object potential assignments so assignment fields come back complete. |
| Claims | Bug | WC-2159 | Vehicle Assignment - Current Location from FNOL | None | The vehicle assignment's current location is now filled in from the FNOL, including the state. |
| Claims | Task | WC-2147 | Vehicle & Assignments Search Experience | None | Updated the facility and location search on vehicle assignments. |
| Claims | Bug | WC-2148 | Tow Assignments - “Tow Company unknown” Checkbox | None | Removed the “Tow Company unknown” checkbox once the work item is marked completed by the user. |
| Claims | Story | WC-2149 | Tow Assignment - Tow Company Section | None | The tow company section now lets the user enter a tow company or choose owner-arranging-tow. |
| Claims | Bug | WC-2156 | Unable to Close Call Script (No Content) | None | The call close-out script drawer now generates a preview when none is available, so the script can be closed. |
| Claims | Bug | WC-2133 | Claim Explorer - Coverage Page Responsive Behavior | None | The investigation coverage page layout now matches the design system at all screen sizes. |
| Claims | Story | WC-2145 | Work Item Router - Claim Exposure router listing | None | Added a Claim Exposure router listing with section-checklist paging, and work item router responses now include created, updated, and deleted-by details. |
| Claims | Story | WC-2195 / WC-2196 / WC-2197 | Unknown Point of Impact and Damage Type | None | Added an “Unknown” option for vehicle point of impact (with updated wording) and an “unknown” damage type checkbox; Claim Explorer now displays an unknown point of impact. |
| Claims | Story | WC-2166 / WC-2167 / WC-2168 | Party, Vehicle and Fixed Object Details Pages | None | Added new details pages for parties, vehicles, and fixed objects (summary, handling, exposures, work items, documents, and file notes) aligned with the design system, plus fixes to police report links, vehicle edit saves, and related behaviors. |
| Claims | Story | WC-2183 / WC-2186 | Policy Summary design system updates | None | Updated the Policy Summary page to the design system, with policy and claim data sources updated to match. |
| Claims | Story | WC-2189 | Work Queue server-side search and paging | None | Work queue search, paging, and totals now come from the server, with design-system search, highlighting, and an empty state. |
| Claims | Task | WC-2172 | File Notes search placement | None | Moved the file notes search into the header row. |
| IT | Task | WC-2174 | User Admin - Role search facets | None | Added facet support to the user admin roles search, with the roles picker updated to match. |
| IT | Story | WC-2025 | User Admin - Facet filters and paging | None | User and role listings now share a facet filter drawer, with full-catalog paging restored. |
| IT | Story | WC-2213 | User Admin - Pick primary org unit | None | Add user and Edit user now let you choose the user's primary org unit. |
| Claims | Task | WC-2194 | PTS policy search and import | None | Improved policy search and import behavior for PTS policies. |
| Claims | Production Support | WC-2215 | Unable to create claim | None | Fixed an issue preventing claim creation, where a “Business” phone type and an additional phone could cause the claim to fail. |
| IT | Bug | WC-2223 | User Admin - Error creating a new user | None | Creating a new user in User Admin no longer returns an error. |
| IT | Bug | WC-2214 | User Admin - Org unit view not showing child units | None | The org unit admin view now shows child units again. |
| Claims | Bug | WC-2207 | Not-imported Guidewire policies display | None | Fixed the display of Guidewire policies that have not been imported. |
| Claims | Bug | WC-2210 | Second Screen from FNOL opens old experience | None | Opening Second Screen from within FNOL now opens the current experience. |
| Claims | Bug | WC-2212 | Unscheduled Driver - unable to save | None | An unscheduled driver can now be saved when their address matches another vehicle party's. |
| Claims | Bug | WC-2184 | Closing a work item page | None | Corrected page behavior after closing a work item. |
| Claims | Bug | WC-2190 | Exposure table “Vehicle Unknown” display | None | The exposure table now displays “Vehicle Unknown” correctly. |
| Claims | Story | WC-2162 / WC-2163 / WC-2192 | Communication Template Letterhead and Preview | None | Added logo support to letterhead communication templates and a new letterhead preview that renders a template and converts it to PDF. |
| Claims | Story | WC-2203 / WC-2204 / WC-2205 | Universal Fallback Claims and Policies | None | Added a fallback process and APIs for claims and policies, recording unmatched claims and policies for follow-up. |
| IT | Task | WC-2178 | Claim Number Indexing - strategy order and ImageRight attributes | None | Claim number indexing now applies its strategies in a defined order and records the matched ImageRight file and strategy. |
| Claims | Task | WC-2187 | Call close-out script work item | None | The call close-out script work item is now created only when the claim's reported-by warrants it. |
| IT | Bug | WC-2151 / WC-2152 / WC-2153 / WC-2154 | PTS conversion issues | None | Fixed PTS conversion issues at the claim, vehicle, claim-party, and exposure levels. |
| IT | Bug | WC-2098 | Stale sync status after file note updates | None | Claim file note create/update now clears the cached sync status so it is no longer stale. |
| Claims | Bug | WC-2174 | “Loss within 30 days” flagged item | None | The “loss within 30 days” flag is no longer added when an equivalent 30-day item already exists. |
| IT | Bug | WC-2198 | ImageRight exposure folder description | None | The ImageRight exposure folder description now uses the WIN-Claims folder name. |
| IT | Bug | None | Claim attachment lookup | None | Fixed the claim attachment lookup query. |
| IT | Task | WC-2182 | Additional Document Master and Digital File constraint values | None | Documents and digital files now accept an “integration request needed” export/sync status, with added claim validation. |
| Claims | Task | WC-2206 | Unscheduled driver flag sync | None | Claim loss-details updates now keep the unscheduled driver flag in sync. |
| Product | Bug | WC-2219 | Product abbreviation trailing spaces | None | Product abbreviations no longer carry trailing spaces. |
September 25th