Digital Systems, Business Systems, and Project Orion Teams
| Version: Orion 6.5.0 - Guidewire | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Claims | Epic | GW-1678 | ISO claim search | N/A | Releasing new version of ISO claimsearch |
| Policyholders | Story | GW-2517 | AZ unacceptable list update in model and prod | PRIS-DEV AZ State Rollout | Updated AZ unacceptable list in model and prod. |
| Compliance | Bug | GW-2473 | OHZ0005159-01 SR-22 for Reinstatement not Sent | None | Sr22 is filed to the state with the correct date of reinstate/reinstate with lapse. |
| Payments | Bug | GW-2425 | PA0119471--Option to change to the 5 pay ACH is not available | None | Policies set on the 5 pay plan renew with the available payment plans. |
| Compliance | Bug | GW-2417 | Fixing Duplicate Drivers on Verisk BOB | None | Fixed an error where the same drivers were being listed twice on the CVALIR file |
| Policyholders | Story | GW-2351 | Discontinue TX Letter of Notification | None | Stopping a TX Letter of Notification that is no longer needed. |
| Product | Story | GW-2282 | MO Maverick Rate Revision - ISO Liability Symbols | MO Maverick Rate Revision | 2022 updated ISO liability symbols. |
| Policyholders | Story | GW-2281 | MO Maverick Rate Revision - Base Rate | MO Maverick Rate Revision | Base rate revision new business eff 3/5/25 and renewal business 4/15/25 |
| Claims | Story | GW-1994 | Disable CMS Reporting for ISO Claim Search | ISO claim search XML & Schema Error Message 300 | Disabled CMS reporting for ISO claimsearch. This comes enabled by default from Guidewire, but we don't use it, we report CMS manually, and this was causing bugs making ISO claimsearch requests fail. |
| Claims | Story | GW-1976 | SIU Fraud Scoring Add endo UMPD scoring OHM | SUI Fraud Detection and Scoring | Part of the SIU scoring will include DOL w/in 30 days of an endorsement to adding UMPD or a new vehicle w/UMPD OHM only |
| Producers | Story | GW-1798 | User Interface fixes - Vehicle Use panel - WV | WV Personal Auto - UI | Fixes have been made. |
| Compliance | Story | GW-1633 | DW14-PR-Personal Auto-UW-Rules_StateRollouts-Approval Rules | WV Rules & Validations DW14 | GW-2556 was created to correct the rules that are failing. All other rules are working as expected. |
| Producers | Story | GW-1152 | WV RidgeRunner PA062-A Ed. 01-24 Personal Auto Insurance Quote | WV Forms | Forms have been reviewed and completed. |
Metrics:
Meteia
| Version: WEB CA QRB 1.5.0 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Marketing | Bug | WEB-1336 | CA-TX Rate 1 Quote Coverage Dropdown Option Displays as "Reject" and/or "No Coverage" | None | Update Quote Preview page with proper verbiage in dropdowns |
| Version: WEB FCIC 1.15.0 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Marketing | Production Support | WEB-1450 | 20169 - FCIC - Update Charity Web Banner | None | Remove the Heifer web banner and linked flyer, and added the St. Jude web banner and link the pdf flyer |
| Marketing | Production Support | WEB-1444 | 20109 - FCIC Website - Texas Lonestar | None | Added Amendatory Endorsement and Electronic Delivery Consent to Texas Lonestar |
| Marketing | Production Support | WEB-1425 | 19846 - FCIC Website for Public Transportation New Jersey | None | Paratransit Supplemental Application is being replaced with the Fillable Version |
| Marketing | Production Support | WEB-1424 | 19845 - FCIC Website for Public Transportation Indiana | None | Paratransit Supplemental Application is being replaced with the Fillable Version |
| Marketing | Production Support | WEB-1423 | 19843 - FCIC Website for Public Transportation | None | Paratransit Supplemental Application is being replaced with the Fillable Version |
| Marketing | Production Support | WEB-1416 | 19787 - Iowa Maverick Website Changes | None | Add Underwriting Guidelines and Pay Plan Manual to Iowa Maverick |
| Marketing | Production Support | WEB-1399 | 14490 - FCIC Website Kansas Benchmark Update | None | Update Kansas Benchmark UW Guide |
| Marketing | Production Support | WEB-1382 | 11775 - FCIC Website Kansas Maverick Update | None | Update Kansas UW and Pay Plan Manual |
| Marketing | Production Support | WEB-1381 | 11769 - FCIC Website - Illinois Maverick Update with a new form | None | Added IL Electronic Delivery Content pdfs |
| Marketing | Production Support | WEB-1354 | 11337 - FCIC Website - Indiana Maverick Update with Desktop Guide | None | Update Indiana Maverick Update Desktop Guide and SMS Electron Delivery |
| Marketing | Production Support | WEB-1324 | FCIC Training Video Replacement | None | Replace the link and thumbnail for the Commercial Auto/Taxi Policy Inquiry video |
| Version: WEB LS 1.9.0 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Marketing | Production Support | WEB-1434 | 19920 - Lonestar Commercial Auto Quote Training Video | None | Update quote training video |
| Marketing | Production Support | WEB-1433 | 19919 - Lonestar MGA Website Update Texas Lonestar Point Rider and Lonestar Maverick Auto Programs | None | Update both TX lonestar maverick and point rider auto program docs |
| Marketing | Production Support | WEB-1428 | 19898 - Change to LoneStar Website for MonthEnd noting time system will not be available. | None | Month End Changes |
| Version: WEB PRIS 2.0.0 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Marketing | Epic | WEB-881 | PRIS/PRA Redesign | Redesign all Digital Marketing Sites | Redesigned website. Version 2 |
| IT | Story | WEB-1436 | PO Feedback Contact US Page PRIS | PRIS/PRA Redesign | Contact US page updated |
| IT | Story | WEB-1150 | Merge all sections into landing and careers pages | PRIS/PRA Redesign | Combine backend sections and prevent routing to section components |
| Version: WEB PT QRB 1.2.0 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Marketing | Bug | WEB-1397 | Rideshare - No options for Travel Radius and COL & COMP | None | Fixed a bug where the user would encounter empty dropdown field on the Vehicles tab |
| Version: WEB TXR 1.8.0 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Product | Production Support | WEB-1302 | Texas Ranger MGA website | None | Update Texas Ranger Desktop Guide |
| Version: WEB USIC 1.12.0 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Marketing | Production Support | WEB-1443 | USIC Website Update - Oklahoma Road Warrior | None | OK Road Warrior update Pay Plan Manual and Desktop Guide |
| Marketing | Production Support | WEB-1432 | 19915 - USIC Website Update for Texas Ranger | None | USIC Website Update for Texas Ranger Amendatory Endorsement |
| Marketing | Production Support | WEB-1407 | 19726 - USIC AZ Training Videos | None | Update USIC AZ Training Videos |
| Marketing | Production Support | WEB-1389 | 11894 - Update Web Banner | None | Replace Arizona Coming soon Banner |
| Marketing | Production Support | WEB-1375 | 528 - USIC Website Change | None | Replaced Desktop Guide |
| Marketing | Production Support | WEB-1355 | 11339 - USIC Website Update IL Road Ranger Score Product | None | USIC Website Update IL Road Ranger Score Desktop Guide |
| Version: WEB WVN 2.2.0 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Marketing | Production Support | WEB-1395 | 11997 - WVN- Need to post an OOO message for President's Day | None | Posted OOO message for President's Day |
| February Month-End Status | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Marketing, Producers, Underwriting | Story | PCORPCCP-3973 (8619) | Missouri Maverick Rate Revision IT Specifications - Effective 03/05/2025 New. | None | Posted to Live and turned on with renewal effective date of 4/15/2025 |
| Underwriting | Story | PCORPCCP-3711 (8276) | MVR Activity Indicator - SambaSafety - TX FCIC Lonestar Maverick and TX HSCM Point Rider | None | Implemented in TX FCIC Lonestar Maverick and TX HSCM Point Rider |
| Accounting | Story | PCORPCCP-3856 (8458) | PTS 6.0 TX Ranger Claim checks adding signatures | None | None |
| Accounting | Story | PCORPCCP-3961 (8607) | PCORP-8607 91656 - Road Ranger Score - NCF report was not run | None | Report has been run. |
| Policyholders | Story | PCORPCCP-3606 (8119) | Policy #: IAV 849439-01 Insured: MINDY FERNANDEZ system allowed uninsured m BI without Underinsured Motorists - BI on the original policy - | None | I processed the endo as this coverage should have been on the policy and we should not remove it. What I need to know if this is a wide spread issue and if there are other policies affected. |
| Accounting | Story | PCORPCCP-3946 (8591) | Enhancement to report | None | Equity date added to the payments received report. |
| Accounting | Story | PCORPCCP-3945 (8590) | Enhancement to report | None | Equity date and cancelation reason added to this report. |
| Producers | Story | PCORPCCP-3951 (8597) | PCORP-8597 92234 - Individual delivery not being rated | None | Issue has been resolved. |
| Policyholders | Story | PCORPCCP-3538 (8026) | Brovada Downloads for Lonestar | None | Closed ticket 76084 (SV# 501). |
| Underwriting | Story | PCORPCCP-3953 (8599) | PCORP-8599 92236 - Yes answered app questions not giving hard stop | None | Questions 16A and B were answered yes however TNC coverage not added and system allowed to bind without coverage. If question 16A and B are answered yes TNC coverage must be added if not, it should not be allowed to be bound. |
| Underwriting | Story | PCORPCCP-3645 (8180) | PCORP-8180 Texas Ranger Claims Losses by Coverage Report Questions | None | Answered. |
| Producers | Bug | PCORPCCP-3969 (8615) | PCORP-8615 92410 - Application questions | None | Question answer moved to the correct place. |
| Underwriting | Story | PCORPCCP-3958 (8604) | PCORP-8604 92352 - adding discount midterm | None | Fixed |
| Producers | Story | PCORPCCP-3966 (8612) | PCORP-8612 American Express and One Inc. | None | AMEX is not an option in PTS at this time; however, the logo appears on the OI modal. |
| Producers | Story | PCORPCCP-3547 (8036) | FIRST Preferred Rating Issue | None | Customers are now staying in the Royal tier. |
| Producers | Story | PCORPCCP-3979 (8625) | 92756 - PAL 999393-01 - payment allowed outside of timeframe | None | Fixed |
| Underwriting | Story | PCORPCCP-3927 (8571) | Clue is not Running in 4.0 (HDT# 91657) | None | Revised approach and decided to apply logic for the license state - if not a valid state abbreviation, using 'NA', confirmed success. |
| Policyholders | Story | PCORPCCP-156 (4614) | Change Message on Change Password Screen | None | Message changed |
| Compliance | Story | PCORPCCP-159 (4694) | Agents should not have access to manually enter vehicle information | None | None |
| Policyholders | Story | PCORPCCP-45 (6342) | Review NightlyProcess in Lonestar | None | None |
| Policyholders | Story | PCORPCCP-3988 (8649) | Enhancements to Electronic Delivery | None | Customers are now allowed to opt-out of electronic delivery |
| Policyholders | Story | PCORPCCP-3662 (8199) | 86473 - Lonestar Maverick app questions | None | Working ticket. Closing ticket |
| Claims | Story | PCORPCCP-3611 (8114) | Claim Report Update | None | None |
| Underwriting | Story | PCORPCCP-4011 (8691) | Redbook Update - FEB0125 Files | None | None |
| Underwriting | Story | PCORPCCP-3987 (8634) | ULV 973205-01 - SR22 Incorrect Date (HDT #11323) | None | Manually adjusted date in Live to 2/4/25, also adjusted the SR process for reinstatement to set the correct date going forward. |
| Producers | Story | PCORPCCP-4022 (8702) | Policy Flat Cancelled in Error (ZD #19776) | None | We still don’t recommend reinstating Flat Cancelled policies since that can affect the policy negatively trying to force the reinstatement, but the reinstatement option is available for that policy now. |
| Producers | Story | PCORPCCP-4024 (8704) | Lonestar TXM347419 Insured Clara Moreno - Assistance Properly Cancelling (HDT #19795) | None | Balancing record added, please confirm |
| Underwriting | Story | PCORPCCP-4026 (8706) | VHS Score Correction Needed (ZD# 19841) | None | I think it's working as intended - the policy has been in effect > 3 years (originally written 10/25/21), and according to the original VHS spec’s the we were to remove VHS factor after policy has been in force for 3+ years; if this needs to work differently, we'd have to open a new ticket I believe. |
| Producers | Story | PCORPCCP-4027 (8707) | Unlink Policy: ILS 1024808-00 (ZD# 19897) | None | ER ticket 4027 created |
Metrics:
Big Blue Crusaders
| Version: iSeries FCIC 1.12.0 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Underwriting | Production Support | IS-1172 | 20149 - lva107828- Correct Billing | None | Request has been completed. Changes current due to Zero and rebuilt installments. |
| Accounting | Production Support | IS-1154 | 20067 - Need Access to accounting library | None | Annais walked me thru the steps you take to get into the queries. After you do option ’19 = WRKQRY’ you are presented with the following screen. You just need to change the library from ‘QGPL’ to ‘Accounting’. Let me know if you still have any issues after this. \n\n |
| Underwriting | Production Support | IS-1152 | 20063 - LVA126678 - PLEASE REMOVE MANUAL RENWAL | None | Renewal P was removed on this policy. Manually deleted all master records created for ref# 2273415. |
| Underwriting | Production Support | IS-1151 | 20062 - CAL85495 - When I went to bind the policy the premium of the policy went up $13 | None | I verified that the ALP master records are set to the correct term dates. I also verified the all the Billing records and had to change the expiration date to 8/31/25 on files IBPOBM, IBPOAD, IBPADT. All dates appear to be correct. UW has activated the policy. |
| Claims | Production Support | IS-1150 | 20058 - Unable to log into as400 | None | An email was sent with the confirmation that the password was reset. |
| Claims | Production Support | IS-1149 | 20037 - as400 issues | None | Can you please try it again, some of your security options were not set up correctly. |
| Underwriting | Production Support | IS-1145 | 20011 - Omid Limousine Services LLC LVA129327 | None | Records have been updated so it goes out as EFT. |
| Accounting | Production Support | IS-1144 | 20008 - remove eft | None | Pending EFT has been temporarily deactivated and then reactivated as needed |
| Underwriting | Production Support | IS-1143 | 20003 - NEW ASSOC RATE NEEDED. | None | made a factor eff back to 01/01/24 so you can add it to any policy going back to that date. Please endorse and let me know if you're having any issues. |
| PrintShop | Production Support | IS-1138 | 19982 - Nightly Cycle - The nightly cycle stopped printing in the middle of the invoices | None | After speaking with Kathy D. looks like after they rebooted the printer, output started printing so nothing had to be reprinted. |
| IT | Story | IS-1137 | Capture screens on how we display the Lexis-Nexis MVR results | Lexis-Nexis SYNC (52873) | Screen shots of how MVR data is displayed were sent to the vendor. |
| Underwriting | Production Support | IS-1134 | 19918 - CAL 79339 | None | Records have been updated so it goes out as EFT. |
| Underwriting | Production Support | IS-1132 | 19912 - LVA -000128475 | None | Records have been updated so it goes out as EFT. |
| Marketing | Production Support | IS-1131 | 19910 - NEW AIU LOCATION - TX COMMERCIAL | None | 001-TXLS01-AIUSALES has been lined to AIUMAIN for Policy Inquiry/Post Payments. I also set up ACH info for this agent. |
| Marketing | Production Support | IS-1130 | 19909 - Lonestar CA - Users to be added to the Daily Report Email | None | Provided Janet with a list of all agents and who is set-up for Daily activity report. She will enter a separate ticket if she wants to add more agents. |
| Underwriting | Production Support | IS-1128 | 19892 - ADS ASSOCIATE LLC LVA 000124049 | None | Records have been updated so it goes out as EFT. |
| IT | Production Support | IS-1127 | 19886 - Nightly Cycle - Don's printer had coded before anything printed | None | Needed output was routed to Dons printer and set back to Kathys printer. |
| Marketing | Production Support | IS-1126 | 19862 - FW: QSYSPRT.PDF | None | Terry Allen has been added to this distribution list. Please confirm receipt after the next month end cycle runs, Friday February 28 |
| Marketing | Production Support | IS-1125 | 19861 - Add Sweep Banking to New AS400 Codes | None | All accounts from the spreadsheet have been added to production. |
| Underwriting | Production Support | IS-1124 | 19855 - REMOVE DUPLICATE PAYMENT LVA 130075 | None | I unflagged the payment that you made Tracey so that it will not get settled. |
| Claims | Production Support | IS-1120 | 19842 - Need log in information for AS400 | None | AS400 Userid/Password was created. I will email you the credentials. |
| Claims | Production Support | IS-1117 | 11322 - AS400 - jessica Pleski | None | User's password was reset and she was able to log on. |
| Underwriting | Production Support | IS-1115 | 19793 - MIKELI WALDEI DBA WHO DAT - LVA106946 | None | Records have been changed so it goes out as eft. |
| Accounting | Production Support | IS-1114 | 19790 - AS400 New Hire Account Creation - CYNTHIA HELTON | None | User has been added to AS400 |
| Accounting | Story | IS-1113 | 11472 - LA 2024 Premium Tax - Annual Municipal Premium & Tax Report Form 1076 | None | Report was created and emailed to users. |
| PrintShop | Production Support | IS-1112 | 19786 - planet press Konica 14000 coded this afternoon | None | All FCIC Planet Press jobs were switched to Don's printer |
| Underwriting | Production Support | IS-922 | lva 125948 can you please look into this account... It states that there is a prior term balance. (92683) | None | Advised user to process manual payment for 381.48 so I can rebuild future installments to absorb that credit. |
| Claims | Task | IS-902 | Rank letters in order of importance with the business | Commercial Auto Claims Letters (92583) | Worked with requestor to identify the letters of importance. |
| Compliance | Story | IS-766 | PA Anti-Fraud Report 2024 | None | This has ben completed and forwarded to accounting. |
| Version: iSeries FCIC 1.11.0 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Underwriting | Production Support | IS-1100 | 19727 - eft info LVA 300241 Shlmoon Please advise more clarification on how the renewal down payment will be drafted. | None | Changing the EFT Banking information has nothing to do with adding or removing EFT from a policy. When you change the Bank information it will automatically make the change on any outstanding EFT payments from CC to ACH or ACH to CC. There is no waiting period on this. |
| Underwriting | Production Support | IS-1098 | 19704 - LVA 129541 | None | Looks like the EFT payment did not take into consideration the CASH Money from the other policy and still was asking for it on that first EFT payment. I will fix the credit of 505.64. |
| Underwriting | Production Support | IS-1096 | 19700 - stop payment from going thru | None | CC payment was unflagged so settlement does not take place. Payment removed. |
| Underwriting | Production Support | IS-1095 | 19697 - system adding additional letters to vin# in the print process | None | VIN#, was due to NULL values being included in the VIN. I went into the the quote policy for unit 64 and 65 and made sure that it was blank spaces after the VIN#. I printed the quote and both 64 and 65 are OK now. |
| IT | Production Support | IS-1093 | Error on the nightly cycle (IBE0210R) due to issues with 2 EFT policies | None | Two different policies caused an issue - LVA 124609 and LVA 130171 - both issues were caused by using improper process date when adding/removing EFT. Both polcicies were cleaned up. |
| Underwriting | Production Support | IS-1088 | 12085 - FW: ENEREIDA RIVAS CAL 84301 & CAL 83577 | None | I deactivated pending EFT payment record on CAL 83577. |
| Accounting | Production Support | IS-1087 | 12069 - LVA128622 | None | Records have been updated so it goes out as EFT. |
| Underwriting | Production Support | IS-1083 | 12046 - LVA130178 Saab Transport LLC | None | Records have been changed so it goes out as EFT. |
| Claims | Production Support | IS-1082 | 12027 - AS400 Password Reset | None | Yolima's password has been reset and login instructions have been emailed to her. |
| Underwriting | Production Support | IS-1080 | 12001 - LVA128146-REMOVE DUPLICATE CLAIM #146811 | None | Claim 146811 was removed from the system . |
| Underwriting | Production Support | IS-1078 | 11995 - Need new Rate for Type 66 | None | The test policy noted had to be changed from policy type '63' to '66'. The Agent on the policy also needs to be changed along with the Coverage limits for CSL |
| Underwriting | Production Support | IS-1056 | 11764 - LVA128628 - ADVISE WHY PRICING CHANGE. | None | Commercial Underwriting operation procedure created the issue with the difference in the amounts. |
| Underwriting | Story | IS-963 | 11164 - Taxi_Limo_Renewals and New Business Report | None | Created new MTD and YTD report that will run on Daily basis. |
| Compliance | Epic | IS-445 | FCIC Wisconsin Public Transportation Form Revision Effective - TBD (88139) Estimate work | None | New forms have been updated in production. |
| Version: iSeries WVN 1.4.0 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Accounting | Production Support | IS-1041 | 11548 - SSL Cert set to expire on subdomains | None | SSL Certs were successfully applied on 2/11/2025 |
Metrics:
Supernova Squad
| Version: WEB WI 1.2.0 - 2/18/25 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| IT | Story | BASE-416 | Convert Warrior Invictus to the same structure as WVN/IOL | Marketing Sites CI/CD Pipelines | WarriorInvictus V2 has been created as a Static Web App replacing WarriorInvictus |
| Version: Orion 6.5.1 - Hotfix | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Claims | Bug | BASE-551 | Fix 320 and 310 errors from Verisk | ISO claim search | Verisk has updated authentication and whitelisting for USIC, this will be fully implemented once GW updates the authentication on their end. |
| Claims | Bug | BASE-553 | Fix 300 errors from Verisk | ISO claim search | The 300 errors are because the driver’s license isn’t being provided on the claimant. I am going to go into the code and remove any driver’s license aggregate for claimants without driver’s licenses, that way we don’t get this validation error. |
| Claims | Bug | BASE-550 | Improve ISO Claimsearch Error logging | ISO claim search | Fixed an issue where a code path was swallowing up an error and returning null for the stack trace to the external logger. Path is now sending the error to the logger. |
| Version: 2/28/25 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| All | Story | N/A | Forticlient Update | None | Upgrade of FortiClient from version 7.2.5 to 7.2.8 to address and mitigate medium-level vulnerabilities is ongoing. |
February 14th