Digital Systems, Business Systems, and Project Orion Teams
| Version: Orion 6.4.0 - Guidewire | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| All | Epic | GW-912 | AZ State Rollout | Rollout was completed on 2/10 - we have already sold our first policy! |
| Underwriting | Bug | GW-2481 | PA0127749-01--Unable to process renewal Start | Issue resolved |
| Producers, Underwriting | Bug | GW-2354 | MO SR22 certificate dates Update on Reinstatements/endo | On Reinstatement, the SR22 certificate has the reinstatement date on listed and not the term dates of the policy. |
| Policyholders, Product | Story | GW-2351 | Discontinue TX Letter of Notification | Stopping a TX Letter of Notification that is no longer needed. |
| Policyholders, PrintShop | Bug | GW-2048 | Verification of Insurance Form Incomplete on PRINT copy - OK only | OK Verification of Insurance form correctly shows all information when the manual correspondence is batch printed. |
| Accounting, Compliance, Underwriting | Story | GW-1413 | Renewal Start transactions currently do not generate when a policy is pending cancel (in Cancel Notice status). | Renewal start transactions generate while a policy is in cancel notice. |
| Underwriting | Bug | GW-1375 | Rewrite Renewal and Renewal Active tasks should automatically close when processed manually by a user | Rewrite Renewal and Renewal Activate tasks automatically delete when processed manually by a user. |
Metrics:
Meteia
| Version: Web Databases 1.1.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Producers, Policyholders | Epic | WEB-1388 | Office Closure Messages for Presidents Day | FCIC, USIC, TXR, and LS now have messages displayed for the closure on Monday. |
| February Mid-Month Status | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Policyholders | Production Support | PCORPCCP-4020 (8700) | Lonestar TPR128254 VHS - Score Correction Needed (ZD# 12454) | Manually reset VHS Score, may need to perform a non-premium endorsement for any changes to take effect. |
| Policyholders | Production Support | PCORPCCP-4002 (8682) | Lonestar TPR100941 VHS - Score Correction Needed (ZD# 11821) | Manually reset VHS Score, may need to perform a non-premium endorsement for any changes to take effect. |
| Policyholders | Production Support | PCORPCCP-3997 (8675) | Unable to Post Payment Via Credit Card - ILS 967806-01, INA 793021-04 (ZD #11336) | Silvervine advised payments should be accessible now. |
| Policyholders | Production Support | PCORPCCP-3996 (8674) | TXM268076-00 Insured: ALICIA CREEK - Need to Cancel Again (HDT #11544) | Cancel reason should be available again, please let us know when done so we can reset. |
| Policyholders | Production Support | PCORPCCP-4010 (8690) | PTS Not Allowing Payment on PAL 942576-00 (HDT #11913) | The credit card modal loaded fine for me again this morning. Let me know if you experience further issues, thanks! |
| Policyholders | Production Support | PCORPCCP-4005 (8685) | Premium Increased when Phone Number Updated (ZD# 11722) | Seems PTS was catching up to the UIMBI being missing when it should be paired to the UMBI, there is already a ticket in the sprint to take a look at this issue https://silvervinesoftware.atlassian.net/servicedesk/customer/portal/32/PCORPCCP-3606 (84938) , believe this task can be closed. |
| Policyholders | Production Support | PCORPCCP-4009 (8689) | PAL 1020501-00 Insured: Ann Anderson - Unable to Post Payment (HDT #11897) | It appears payment was successfully processed; (-01) term activated effective today 2/13/25. |
| Policyholders | Production Support | PCORPCCP-4016 (8696) | Lonestar TXM348907-00 - Need to Correct Cancel Date (HDT #12179) | We still don’t recommend reinstating Flat Cancelled policies since that can affect the policy negatively trying to force the reinstatement, but the reinstatement option is available for that policy now. |
| Policyholders | Production Support | PCORPCCP-4013 (8693) | Lonestar TPR136345 - No Drivers or Vehicles on -01 Term (HDT #12050) | We are going to change the term to not written. |
| Policyholders | Production Support | PCORPCCP-3983 (8629) | KSB Billing Issue | Money transfers between terms are usually tied to the status of the expiring term and their date, think there was an unusual situation since the effective/expiration dates of this policy changed along the way and it missed the normal day it would have checked the money balance for transfer in the nightly and didn’t get picked up until the manual transfer triggered it to check again. |
| Policyholders | Production Support | PCORPCCP-4004 (8684) | Issue with PTS Checks | If you are using Chrome as your internet browser, please clear out your cache/cookies. After you're done clearing the data, please restart your computer and see if you are able to proceed with issuing a check. Otherwise, if that doesn't work, please switch to Edge as your browser. |
Metrics:
Big Blue Crusaders
| Version: iSeries FCIC 1.11.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Underwriting | Production Support | IS-1073 | 11899 - LVA130562 | Records have been updated so it goes out as EFT |
| Underwriting | Production Support | IS-1072 | 11891 - Endorsement date | Records have been updated so it goes out as EFT. |
| Underwriting | Production Support | IS-1071 | 11889 - LVA128811 | Renewal/P activity has been removed. |
| Underwriting | Production Support | IS-1070 | 11884 - LVA130562 | Current due has been set to zero and $45.00 spread over future installments. |
| Underwriting | Production Support | IS-1069 | 11878 - LVA126850 | Advised user to perform this action in LPAR1 since it was just refreshed as of 02/10/25. |
| Underwriting | Production Support | IS-1068 | 11867 - LVA 130144 EFT | Adjusted collateral method in IBPOBS to E. |
| Underwriting | Production Support | IS-1065 | 11828 - LVA 126752 | EFT Outstanding payment was automatically changed. |
| Underwriting | Production Support | IS-1064 | 11824 - EFT- KESNER OCCEAN- CAL 81719 | Modification was made so that next invoice will be created as an EFT invoice. |
| Accounting | Production Support | IS-1063 | 11817 - AS400 New Hire Setup: NEW EMPLOYEE | User has been created |
| Accounting | Production Support | IS-1062 | 11803 - Remove EFT | Outstanding EFT payment has been removed. You can make the payment. |
| IT | Story | IS-1060 | Refresh LPAR1 | Refresh of LPAR1 has been completed. Data is as of 02/10/25. |
| Underwriting | Production Support | IS-1059 | 11801 - transfer $ 370.16 from LVA 126491 to LVA 130380 | I removed the outstanding EFT payment on policy 'LVA 126491'. You should be Ok to transfer the money over. |
| All | Task | IS-1058 | Goanywhere Email Issues Troubleshooting | Noticed there was an issue when no emails were received from the Planet Press transfer process during the early morning processing. Check GoAnyWhere and could see that the transfers were completed normally but the email notification was not working. |
| All | Task | IS-1057 | Goanywhere Email Issues Troubleshooting | Issue was with Barracuda load balancer. |
| Accounting | Production Support | IS-1055 | 11321 - Commission Question LVA 126330 | Lenora, Since the policy was correct to 'ICE015', when commissions run in February, it will pick up the policy as 'Written'. |
| Claims | Production Support | IS-1050 | 11716 - Reset Kayla Rodriguez as400 | Password reset instructions have been emailed to Kayla. |
| Accounting | Production Support | IS-1049 | 11707 - cannot log in | Your password has been reset. System will prompt you to change it. |
| Marketing | Production Support | IS-1047 | 11627 - Commercial Auto Daily Activity Report | Added agent to EMAILADRF for AGTACTP report configuration. |
| Claims | Production Support | IS-1045 | 11609 - AS400 PASSWORD RESET | Hi Jessica -your password has been reset and instruction to rest passsword sent. |
| Accounting | Production Support | IS-1042 | 11329 - AS400 IB04060XLS Month End Non Zero Policy Report | Report was found and moved the corporate folder. |
| Marketing | Production Support | IS-1012 | 497 - PRINCETON INSURANCE AGENCY INC - Print - No Print | All the agents that you have listed above are only set up for ‘COMMISSION’ so no email was changed. |
| Underwriting | Production Support | IS-1004 | 521 - LVA126850 | Vin # has been updated on vehicles 55 thru 58. Please review. |
| Underwriting | Production Support | IS-962 | 11161 - LVA -000108315 | Updated collateral method in IBECOL. |
| Underwriting | Story | IS-784 | Add ability to change the payment method on Outstanding EFT payments | Update the payment plan when changing payment plans |
| Accounting | Story | IS-733 | Texas Quarterly Commercial Auto Filing, 4th Quarter: 10/1/2024 - 12/31/2024 (91057) | 4th Quarter Completed. |
| Product | Story | IS-714 | Configure and Publish Form CA 21 45 10 13 – WISCONSIN UNDERINSURED MOTORIST COVERAGE | Completed and moved to production 2/8/25 |
| Product | Story | IS-713 | Configure and Publish Form PT004A 1024 - WI UM/UIM Selection/Rejection | Completed and moved to production 2/08/25 |
| Version: iSeries FCIC 1.10.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Accounting | Task | IS-981 | 11421 - Management reporting | Report was created following DOI Pennsylvania Anti-Fraud procedures. Per Patricia W. Report meets her approval. |
| Claims | Production Support | IS-980 | 11415 - AS400 New Hire Account Creation - Terrence Pryor | User was created for AS400 User: TPRYOR |
| Claims | Production Support | IS-977 | 11403 - AS400 NEW HIRE - YOLIMA GUTIEREZ- START DATE 2/10/25 | User created |
| Underwriting | Production Support | IS-965 | 11345 - STOP PAYMENT LVA128627 | Closing this ticket, payment could not be stopped on time. |
| Claims | Production Support | IS-961 | 11156 - AS400 New Hire Setup: NEW HIRE - IVAN RICO - START DATAE 2/10/2025 | User created. |
| Accounting | Production Support | IS-960 | 11147 - Daily Report Written Premium | Recreation of report is not needed. Mike was able to retrieve data needed from another report. |
| Accounting | Production Support | IS-959 | 11145 - SR23105A - No longer displaying "Personal Auto - Select" | Investigated SR23105A report and there are no issues. There are no Type 31 policies for accounting year 2024 or 2025 |
| PrintShop | Production Support | IS-958 | 11125 - Nightly Cycle - output | All output from Saturday and Monday has been regenerated. |
| All | Bug | IS-954 | SIS_ALPS - AL00030R cycle error for 01/31/25 cycle - file journaling error | Error in journaling a production file. The journaling has been removed. |
| All | Task | IS-952 | Perform FCIC January 2025 Month End activities | Performed FCIC SIS system January month end activities. |
| Underwriting | Production Support | IS-951 | LVA 130279, remove eft (92809) | Deactivated pending EFT payment so NSF can be processed. User removed EFT off of policy and regular non-EFT Interim invoice was sent. |
| Accounting | Production Support | IS-950 | Auto Pay for VICPAUL GLOBAL INC., Policy #LVA127406 (92806) | Record was modified so it goes out as EFT. |
| Claims | Production Support | IS-949 | AS400 PASSWORD RESET - JMCGINLEY (92800) | Passsword reset - user notified |
| Underwriting | Production Support | IS-948 | lva129952 correct billing. (92797) | Current Due has been adjusted in IBBILT02 and ran policy thru rebuild of future installments. |
| Accounting | Production Support | IS-947 | LVA 400040 and now there is no record of the payment. (92795) | Verified that payment was not entered. I worked with user to make sure that the payment they processed did get posted to policy and it did. |
| Accounting | Production Support | IS-946 | LVA 400040 PAYMENT DID NOT POST (92794) | Verified that original payment didn't post. Worked with user to make sure that another payment attempt was posted and it was. |
| Underwriting | Production Support | IS-945 | LVA -000130310, Can you ensure that the next payment will be made by EFT? (92793) | Invoice did go out as EFT. |
| Underwriting | Production Support | IS-944 | Quote CAL84778 - please confirm there was no payment taken (92787) | Payment was reviewed and quote properly updated. |
| PrintShop | Production Support | IS-943 | AS400 Paper-unfortunately none of the paper printed this morning. (92785) | I regenerated all necessary output from Friday's cycle. |
| Accounting | Production Support | IS-942 | LVA128310 Ranzo Trans LLC (92784) | Modified billing method in IBPOBS so it goes out as EFT. |
| Underwriting | Production Support | IS-936 | LVA126850-Review policy all vehicles have the same VIN# (units 55-58) (92762) | VIN Number have been corrected. |
| Underwriting | Production Support | IS-935 | lva27567 New agent cant view policy on the First Chicago website (92759) | Data updated so agent can view policy. |
| Underwriting | Production Support | IS-934 | LVA124416 -reset billing (92754) | Billing reset per request |
| Claims | Production Support | IS-933 | Brandon Bonar-PD/Subro Director- AS400 authority (92736) | Authority granted |
| Claims | Production Support | IS-932 | AS400 disabled account -Leslie Campa (92730) | Account disabled |
| Claims | Production Support | IS-931 | AS400 disabled account - Kayla Rodriguez (92729) | NaN |
| PrintShop | Production Support | IS-930 | I'm missing the POM sheet for coming up for renewal letters (92711) | KONICA03 outq print writer needed to be restarted. |
| Claims | Production Support | IS-929 | Lori Williams AS400 Authority (92710) | NaN |
| IT | Story | IS-926 | Apply term factor to calculation of Additional Insured | CA09935R program was modified and tested. |
| IT | Production Support | IS-923 | ALPS vs IBS Premium difference - January Month End pre-check (92687) | Issue was policy CA 57280. Upon last renewal comp/coll was deleted but for some reason ALSTMF and ALCOVR were reflecting totals for those coverages. \n\nI corrected inforce and written premium in ALSTMF for reference # 2247307.\nDeleted comp and coll coverage from ALSTMF for reference # 2247307. |
| Underwriting | Production Support | IS-921 | 130376 Please correct billing (92681) | Advised user how to spread unallocated cash. |
| Underwriting | Production Support | IS-920 | LV84724-NEED SCHEDULE RATING (92675) | Created ASSLBF and ASSPDF factors for LUCAS association for 63/PA. |
| Underwriting | Production Support | IS-919 | Need a list of Inforce CA policies with dummy A/I codes (92672) | Ran a query over all inforce policies to get any additional insured with 'dummy' A/I codes...9997, 9998, and 9999. Provided user with list of policies. |
| Claims | Production Support | IS-918 | Kayla Rodriguez can not sign into As400. (92664) | Rest password |
| Marketing | Production Support | IS-904 | Add sweep account for commercial 001-TXLS01-FIESTA071 (92608) | Sweep account added |
| Underwriting | Task | IS-899 | VIN Manufacturers RedBook Upload for February 2025 (92577) | Redbook updated |
| Compliance | Story | IS-898 | Louisiana electronic daily transmission has been turned off, only weekly LAIVS will take place.(92576) | Dai;y process turned off. Users notified. |
| Underwriting | Production Support | IS-897 | LVA129951 Can you please reset the billing on this policy (92561) | Billing corrected |
| Marketing | Production Support | IS-894 | Please connect a new Americas Best location code to the main agency code-001-TXLS01-ABAICARR (92534) | Locaton code updated |
| Marketing | Production Support | IS-893 | PRINCETON INSURANCE AGENCY INC - Print - No Print (92518) | All of the producers listed were only set up for 'Commissions' so no changes to email was made |
| Underwriting | Production Support | IS-892 | LVA128627-LEASE REMOVE MANUAL RENEWAL FROM POLICY (92513) | REMOVED MANUAL RENEWAL FROM POLICY #LVA128627 |
| Underwriting | Production Support | IS-891 | LVA126539 - Remove Renewal/P (92511) | Renewal P was removed and I also removed the endorsement which was entered since that was not processing correctly in the system. |
| Marketing | Production Support | IS-890 | LPAR3 Password Reset - Usernames are jmueller and mtrejo (92498) | Password reest |
| PrintShop | Production Support | IS-889 | Nightly Cycle-only some of the paper printed and the rest disappeared from the queue. (92492) | Nightly cycle output was regenerated. |
| Underwriting | Bug | IS-888 | lv 84800-receiving this error when trying to transfer a quote to a policy (92488) | Worked with user to review the quote and updated as needed |
| Claims | Production Support | IS-886 | Locked out of as400 - KKEHOE (92407) | User was reset. |
| Product | Story | IS-881 | Modify Rater for Trailer edit | CA09935R program was modified and tested. |
| Claims | Production Support | IS-879 | AS400 disabled my account-LCAMPA (92350) | Account enabled. |
| IT | Story | IS-871 | Schedule meeting with users to review the new automation procedures | A meeting was held between WVN and Mailroom folks ot make sure everyone knows how the automatted process works. |
| Accounting | Story | IS-856 | Build GoAnywhere project to send details, summary and email to Accounting | GoAnywhere project created to send details of the job. |
| Accounting | Story | IS-855 | Generate Detail List of Fees | An excel file is produced that provides the fees. |
| Underwriting | Production Support | IS-846 | LV84609 VRK Enterprises LLC dba Senior Express Error (92080) | Advised user that LA and PA follow common expiration dates by agency so if agent wants this account set up for Agency bill then we need to set up those tables. |
| Product | Story | IS-825 | Import updates rates from Product | Rates were loaded to APABAS, PPULIM, ACAPFI tables and all testing was performed. |
| Product | Story | IS-821 | Configure and Publish Form CA 04 44 10 13 Waiver of Subrogation | Completed and moved to production 2/8/25 |
| Underwriting | Story | IS-309 | Testing (78440) | Rideshare testing of the AS/400 configuration was completed. |
| Accounting | Story | IS-244 | Generate the filing for the period requested | The MVCPA CA-TX Filing was generated for the first rime and automatted for future installments. |
Metrics:
Supernova Squad
| 02/13/2025 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| IT | Story | BASE-416 | Convert Warrior Invictus to the same structure as WVN/IOL | WI site converted to similar architecture as WVN/IOL, making it easier to update in the future |
| Infrastructure | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| All | Story | N/A | Forticlient Update | Upgrade of FortiClient from version 7.2.5 to 7.2.8 to address and mitigate medium-level vulnerabilities will be gradually rolled out to all users from 2/20-2/21. |
January 31st