Digital Systems, Business Systems, and Project Orion Teams
| Version: Orion 6.2.1 - Guidewire | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Product | Bug | GW-2359 | Claims UTPE when create a claim | I was able to recreate the issue in MODEL and provide the logs. Based on the logs, it appears there was a change on the UW side about producers email. |
| Version: Orion 6.2.0 - Guidewire | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Product | Story | GW-2333 | Remove OH Bond Application from Forms tab | Forms tab correction for the OH Bond Application. |
| Compliance, Underwriting | Bug | GW-2236 | No Cancellation in Policy File | Cancellation notice was suppressed when the payment was made in the middle of the nightly cycle. |
| Policyholders, Product, Underwriting | Bug | GW-2089 | Requesting correct company email address | Correct email address appears on emails to the insureds. |
| Compliance, Product | Story | GW-1945 | OH Bond Form Revision - Financial Responsibility Bond Policy | Revising OH Financial Responsibility Bond language to accommodate the introduction of short rating. Effective dates for the revision are 02/05/2025 new business and 02/25/2025 renewal business. |
| Compliance, Product | Story | GW-1944 | OH Bond Form Revision - Application | Revising OH Bond Application language to accommodate the introduction of short rating. Effective dates for the revision are 02/05/2025 new business and 02/25/2025 renewal business. |
| Accounting, Policyholders, Underwriting | Story | GW-1878 | OH Bond Rate/Rule Revision - Remove Principal Request Cancellation Fee | Removing Principal Request Cancellation Fee |
| Accounting, Policyholders, Underwriting | Story | GW-1877 | OH Bond Rate/Rule Revision - Short Rating | Introduction of Short Rating for insured request and non-pay cancels to OH Bond with effective dates of 02/05/2025 new business and 02/25/2025 renewal business. |
| Accounting, Policyholders, Producers, Underwriting | Story | GW-1876 | OH Bond Rate/Rule Revision - Base Rate | OH Bond Rate/Rule revision effective 02/05/2025 for new business and 02/25/2025 for renewal business. |
| Accounting, Policyholders, Underwriting | Story | GW-1720 | All states- SR22 fee charging on renewal term when removed on prior term | SR22 fee should not be charged on the renewal term if SR22 was removed on prior term. |
Metrics:
Meteia
| Version: WEB CA QRB 1.4.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Producers, Underwriting | Epic | IS-663 | CA TX Rate Revision | Rate Revision Released |
| Underwriting | Bug | WEB-1327 | CA-TX - Vehicle Coverages Towing and Labor Expecting Dropdown Selection | Part of CA-TX Rate Revision |
| Underwriting | Story | WEB-1281 | Coverages - Replace "---" and "No coverage" options with "Reject" | Part of CA-TX Rate Revision |
| Underwriting | Story | WEB-1280 | Coverages - Green Check on Optional Coverages | Part of CA-TX Rate Revision |
| Underwriting | Story | WEB-1278 | Vehicles - Do not continue when Snowplow option is 'Yes' | Part of CA-TX Rate Revision |
| Underwriting | Story | WEB-1277 | Vehicles - Add Model Year Options & UW Rule | Part of CA-TX Rate Revision |
| Underwriting | Story | WEB-1276 | Drivers - 50 US States Additional Drop Down | Part of CA-TX Rate Revision |
| Underwriting | Story | WEB-1275 | Landing Page - Add Verbiage | Part of CA-TX Rate Revision |
| Underwriting | Story | WEB-1215 | Ensure PIP and UM have no coverage for TX rate revision | Part of CA-TX Rate Revision |
| Producers | Story | WEB-1213 | Policy Document Updates to QRB | Part of CA-TX Rate Revision |
| Producers | Bug | WEB-1192 | FCIC Commercial Auto- "Name Insured" Page Typo | Part of CA-TX Rate Revision |
| Underwriting | Story | WEB-1146 | Stop Rating Trailer Only Policies on IL/IN CA and Lonestar CA Web Raters | Part of CA-TX Rate Revision |
| Version: WEB CCR 1.1.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Producers | Bug | WEB-882 | Investigate premium variance on Vertafore reported by Vertafore QA | Policy duration made to match Vertafore default policy length |
| Version: WEB FCIC 1.13.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Producers | Story | WEB-1214 | Update the UGWLs, reference Guides for FCIC | Part of CA-TX Rate Revision |
| Version: WEB FCIC 1.12.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Marketing | Production Support | WEB-1269 | FCIC Texas Lonestar Maverick Website Revision | Update Desktop Guide for Texas Lonestar Maverick |
| Version: WEB FCIC 1.11.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Marketing | Production Support | WEB-1226 | FCIC Website Change - Marketing Contact Guide | Updating Marketing Contact Guide |
| Version: WEB LS 1.8.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Producers, Underwriting | Story | WEB-1212 | Update the UGWLs, reference Guides for LS | Part of CA-TX Rate Revision |
| Version: WEB LS 1.7.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| IT, Producers | Production Support | WEB-1306 | Lonestar month end | Month end message |
| Version: WEB LS 1.6.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| IT, Producers | Production Support | WEB-1243 | Changing Message on the Web - Lonestar Website - Year End Close process | NaN |
| Marketing | Production Support | WEB-1229 | Lonestar Website Change - Marketing Contact Guide | Update Marketing Contact Guide |
| Version: WEB TXR 1.7.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Marketing | Production Support | WEB-1228 | Texas Ranger Website Change - Marketing Contact Guide | Update Marketing Contact Guide |
| Version: WEB USIC 1.11.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Marketing | Production Support | WEB-1299 | USIC Website Change | Add Brochure for Road Ranger Monitored Driver Program |
| Version: WEB USIC 1.10.1 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Marketing | Story | WEB-1196 | Prevent password changes for USIC and USHC partners on USIC website | Prevented password changes for USIC and USHC partners account on USIC website |
| Version: WEB USIC 1.10.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Policyholders | Production Support | WEB-1259 | Remove USIC instructions for the google play download link | Remove Google Play Link Section |
| Marketing | Production Support | WEB-1227 | USIC Website Change - Marketing Contact Guide | Updating Marketing Contact Guide |
| Marketing | Production Support | WEB-1190 | Remove duplicate pdf link | PDF linkr emoved |
Metrics:
Big Blue Crusaders
| Version: iSeries FCIC 1.11.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Producers, Underwriting | Epic | IS-663 | CA-TX Rate Revision | Rate Revision Released |
| Underwriting | Story | IS-926 | Apply term factor to calculation of Additional Insured | Part of CA-TX Rate Revision |
| Underwriting | Story | IS-881 | Modify Rater for Trailer edit | Part of CA-TX Rate Revision |
| Product | Story | IS-825 | Import updates rates from Product | Part of CA-TX Rate Revision |
| Version: iSeries FCIC 1.10.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Underwriting | Production Support | IS-883 | 123789 - can we recalculate the remaining payments by the balance due (92400) | Adjusted billed amount in IBBILT and ran policy thru rebuild of future installments. |
| All | Production Support | IS-882 | Run FCIC Year End process | Performed Year End process per instructions. |
| All | Production Support | IS-880 | 1400 Printer coded - we need is everything after New Business and agent mail (92386) | Printed missing documents to Don's printer. |
| Marketing | Production Support | IS-878 | ROBERTSON RYAN & ASSOCIATES - Print - No Print (92313) | Imported 001-CMA001-ROBEARNED print configuration records and loaded them to PRTDOCCGF file. |
| PrintShop | Production Support | IS-877 | POM sheets - Can you please resend them to the black and white (92298) | Print writer needed to be started on KONICA03 outq. |
| Underwriting | Production Support | IS-876 | NO NAMED INSURED RECORDS TO DISPLAY (92282) | Advised user that when eff date is changed on the quote, they have to change the date on Named Insured record as well. After I changed the date, named insured address was showing. |
| Underwriting | Production Support | IS-875 | Print No Print Updated List request | Extracted records to Excel from PRTDOCCGF and sent to user. |
| Claims | Production Support | IS-870 | Password Reset AS400 - RCOLUNGA (92243) | Reset user password. |
| Underwriting | Production Support | IS-865 | Apartment Numbers not Transferring from Quote to Active (92222) | Investigated and did not find an issue with the transfer process. UW was unable to provide me with the settings before the transfer took place so I was not able to identify how it was on the AS400 from the Web process. Noted UW needs to provide detail info before transfer when this occurs again. |
| Underwriting | Production Support | IS-864 | LVA126532 PLEASE REVIEW-POLICY DID NOT RENEW AND I DON'T KNOW WHAT THE ERROR MEANS. | Deleted all the records created on the manual Renewal which Teri performed to reset the policy. Had her perform the renewal again and checked all files created for accuracy. |
| PrintShop | Story | IS-715 | Modify OPS menu to include a WVN menu | Menu option added and users are using it |
| Underwriting | Story | IS-696 | Inform WV Underwrirers to start "6=Release" documents once they are ready to print | Held meeting with UW and Printshop to show them the new process for processing output |
| Underwriting | Bug | IS-550 | Cancellations/renewals - Pennsylvania DOT Electronic Transmission Report (89153) | PennDot support noted that the owner name/address should be supplied. This was changed to include the information in the transmission. Still waiting on a technical contact or more question to be answered. |
| Accounting | Story | IS-293 | Illinois Vehicle Ins Excel Commissions (85832) | Programs and job updated to include electronic commissions. |
| Version: iSeries FCIC 1.9.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Claims | Production Support | IS-874 | Help us with reactivating some sign ons (92275) | Reset passwords for all necessary users requested. |
| Underwriting | Production Support | IS-869 | LVA126043 - REMOVE RENEWAL/P (92228) | UW renewed a policy by mistake. All files associated with the renewal had to be deleted to reset the policy. |
| Marketing | Production Support | IS-867 | New Hire - Sara Rankin (92226) | NaN |
| Underwriting | Production Support | IS-866 | TAXI/LIVERY PAPER MISSING AGENT INFO AS400 (92224) | When paper was created the Producer information was not found due to the producer was updated by mistake. Made change to several files master files to correct the setting. |
| Printshop | Production Support | IS-863 | Nightly (paper - Decs (92216) | Planet Press paper was copied from Archive folder and sent to printer in this case. Also set all the Planet Press paper to original printer setting. |
| IT | Story | IS-861 | Create an outputq (DonsQoutq) on the USIC production box (92240) | Created outq DONOUTQ on USIC box. |
| Underwriting | Story | IS-854 | Is it possible to get an excel report with the current vehicle schedule and applicable coverages for the vehicles? | Extracted list of active vehicles with all coverages. |
| PrintShop | Production Support | IS-853 | he POM sheets didn't print on the black and white this morning (92175) | Outq KONICA03 was in RLS status which prevented jobs from being printed. I started print writer on KONICA03 and this resolved the issue. Not sure what caused the outq to lose connection to printer. |
| Marketing | Production Support | IS-852 | ROBERTSON RYAN & ASSOCIATES - Print - No Print (92174) | NaN |
| Underwriting | Story | IS-851 | Need to get the Written Premium added to the Non-issued report (92157) | Modified GoAnywhere Transfer 'Daily_Report_Entered_NonIssued_Policies' and added Term Premium from CIPOMF table. |
| Underwriting | Production Support | IS-850 | LVA124425 - Why did payment withdraw on 01/17/2025 (92155) | EFT ACH record is sent to the bank before due date in order for funds to hit company account on time. Monday 12/20 was a bank holiday, so record was sent on previous business day 1/17. Amount won't be withdrawn from their account until 01/21/25. |
| Underwriting | Production Support | IS-849 | PLEASE CANCEL LVA129349 EFFECTIVE 09/16/2024 (92141) | Manually removed reinstatement transaction from all necessary ALPS and IBS files. |
| NaN | Production Support | IS-847 | LVA 127614- IS THERE A WAY TO STOP THIS RESUMITTING TO THE BANK (92082) | Nothing was done. User entered wrong policy #. |
| Claims | Production Support | IS-845 | Arellia Orejel is receiving "Protected password could not be validated" (92074) | Reset user password. |
| Claims | Production Support | IS-844 | Yaritza Sanchez needs her password reset. (92070) | Reset user password. |
| Accounting | Production Support | IS-843 | LVA 129579- ACH BANK VERIFICATION (92023) | The payment was made before the policy was added to EFT so for this payment it was not using the Bank Information that you are displaying in the screen. It used the following screen to make the payment. You can see that the Transit Number/Account# are switched around and are incorrect. I will make the correct so this is no longer an issue. The EFT ACH Bank information is correct. |
| Marketing | Production Support | IS-842 | Illinois Vehicle and Access Insurance Commercial Auto Policies (92019) | The linkage is done as requested. |
| Underwriting | Production Support | IS-841 | LVA 125886 EL HOUCEINE A SAIDY BAH (91999) | New Business - Initiation back from 9/28/22 when it was originally added, that one came back as 'RESTRICTED HIT' and 'ACCEPTED'\nCancellation - Termination from 01/14/25 , for term eff date 09/27/24 (cancellation eff date 01/10/25), that one came back as 'SEQUENCE ERROR' and 'REJECTED' \n\nIt's possible that it came back as sequence error due to restricted hit as new business. |
| Accounting | Story | IS-839 | USIC 1099 - Re-Run of 1099 Claims Register and IRS files | This required several re-runs of 1099 files and IRS ID/name check until all errors were resolved. |
| Accounting | Task | IS-837 | Texas Analysis for Commercial State Filing - Increase to the Motor Vehicle Crime Prevention Authority Fee form and rate filing (MVCPA) | Job created and will run 1st time on 1/31/2025 |
| Underwriting | Production Support | IS-835 | LVA130546 FARQ TECH INC - trouble tr (ansferring the down payment (91962) | Advised user that policy must be activated before payment can be moved from another policy. |
| Claims | Production Support | IS-833 | UNABLE TO VOID PAYENT IN AS400 (91946) | Unposted post-closing payment prevents voiding final payment.\nAdvised user to review all transactions on this claim for any that are not posted.\nWon't be able to void this until all of them are posted. |
| Accounting | Production Support | IS-832 | CAL 83377- 1ST CC DECLINE (91936) | There were no pending EFT records to be changed even though resubmit (849) was processed. |
| Underwriting | Production Support | IS-831 | LVA130035 update to expire on 1/14/26 (91922) | In CIPOMF table, I updated field PMLCTL with 'SYS' setting. This allows for system generated expiration date and it won't force 1/1 as expiration date. Expiration date was auto calculated properly after this. |
| Marketing | Production Support | IS-830 | Banking Update for AIU AS400 Codes (91884) | Request has been completed and is in production.\nRecords changed on file 'ACH001F' for each producer. |
| Underwriting | Production Support | IS-829 | WAIVER OF SUBROGATION IN WISCONSIN (91881) | SQL Statements were created to pull in the requested information for the report. |
| Underwriting | Production Support | IS-827 | 128511 CORRECT BILLING RENEWED WITH CHANGE UPDATE BILLING 0 DUE CORRECT MONTHLY (91874) | Corrected record in IBBILT to adjust amount billed to equal amount paid and set the paid indicator to 'F'. This sets the current due to Zero and automatically updates record in file IBPOAD. Rebuild future installments using option 11. |
| Underwriting | Production Support | IS-826 | 130230 Please correct billing. (91871) | Corrected record in IBOPAD for 'ADJ' to move the adjustment amount to -360,00 paid. Rebuild future installments using option 11. |
| Product | Story | IS-824 | Extract existing Rates and provide to Product | Rates were extracted from APABAS and PPULIM and sent to Product to populate new rates. |
| Underwriting | Production Support | IS-817 | lva126968-Can we correct billing (91859) | Changed record in IBBILT to make the total due $496.34. This automatically adjusted record in IBPOAD. Made change to Outstanding EFT payment 'IBECOL' to $496.34. Changed Invoice master 'IBINVM' amount to 496.34, changed Invoice detail 'IBINVD' total of records to equal 496.34. |
| Underwriting | Production Support | IS-816 | Renewal - Moose Cargo LVA126331, Renewal Billing review (91852) | Current amount due was set to zero and future installments were rebuilt. |
| Underwriting | Production Support | IS-815 | LVA107861-Reset billing and take remaining balance and divide into 10 equal installments (91850) | Made change to IBPOAD record for Billing amount to match amount paid. Performed option 11 to rebuild installments. |
| Underwriting | Story | IS-814 | Modified Daily Report for TX CA Proposal (91870) | Modified Daily Quote report to add these 3 new fields to Disc/Surg sheet. |
| Refunds | Production Support | IS-808 | LVA130008 - Refund for vehicle added by mistake (91800) | Changes were made to policy. Please make sure to have Accounting process the refund before 01/16/25, when next invoice generates, because it will absorb that credit. |
| Claims | Production Support | IS-807 | Hello I forgot my password for as400. Can I get it reset? Daniela Mancilla (91797) | Password was reset |
| Underwriting | Production Support | IS-806 | 126361 FIX - correct billing (91784) | Correct record in IBBILT so that the Transaction Amount was equal to the Partial Payment Amount, and I se the Payment indicator to 'F' meaning paid in Full. This automatically corrected file IBPOAD record. Performed option 11 to rebuild the installments. |
| Accounting | Story | IS-805 | Generate 1099 file for accounting | After all errors are corrected, final step was run to generate 1099 files in excel which are downloaded to software that accounting uses to print 1099s. |
| Accounting | Production Support | IS-796 | 2024 AS400 year-end reconciliation, couple differences between AS400 Premium Detail report and the SR23105A report. (91658) | Query ran to produce the report: dlopez/HD91658 |
| Marketing | Production Support | IS-795 | Please connect AS400 codes for AMERICAS BEST AUTO INS (91651) | Need to add records to File 'WEBAGTCRF' for each producer code linking to main producer 'AMERICASI'. |
| Accounting | Story | IS-782 | USIC 1099 - Run files for IRS EIN/NAME Check | Ran necessary instructions to generate first copy of IRS files. |
| Underwriting | Story | IS-412 | Load 'Car Service' configuration for all applicable agents | All necessary agents have been loaded to all configuration tables. |
| Version: iSeries WVN 1.3.0 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Payments | Production Support | IS-836 | WVN cannot connect to Authorize.net (91920) | This as fixed as part of the night reboot of things. This is something to monitor in the future. |
| Infrastructure | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| All | Epic | INF-78 | Zendesk Rollout | New Helpdesk system released, replacing Jitbit. |
January 31st