Digital Systems, Business Systems, and Project Orion Teams
| Version: Orion 5.16.0 - Guidewire(rescheduled for 11/11) | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Marketing, Policyholders, Product, Underwriting | Story | GW-1753 | OH Bond - Renewal Pay Plan Changes | OH Bond - New Renewal pay plans with eff dates 11/12/24 new business and 12/04/24 renewal business. |
| IT | Story | GW-1857 | Configuring Data Dog to INFO | Reconfiguring the level of our logging in production |
| Product | Story | GW-1814 | TX Ranger Limitations Disclosure - Removal effective 1/1/2025 | Discontinuing the usage of the Limitations Disclosure form effective 1/1/2025 |
| Marketing, Producers | Story | GW-1780 | BIRT Report Improvements (All Payments Received, Premium Trust Deposits, and Producer Production) | The purpose of this ticket is to improve the minor errors encountered after releasing the updated BIRT Reports |
| Marketing, Producers, Policyholders, Underwriting | Story | GW-1754 | MO Maverick - Renewal Pay Plan Changes | MO Maverick - New Renewal pay plans with eff dates adjustment |
| Marketing, Producers, Policyholders, Underwriting | Story | GW-1752 | OH Maverick - Renewal Pay Plan Changes | OH Maverick - New Renewal pay plans with eff dates adjustment |
| Marketing, Producers, Policyholders, Underwriting | Story | GW-1751 | WI Maverick - Renewal Pay Plan Changes | WI Maverick - New Renewal pay plans with eff dates adjustment |
| Marketing, Producers, Policyholders, Underwriting | Story | GW-1750 | OK Road Warrior - Renewal Pay Plan Changes | OK Road Warrior - New Renewal pay plans with eff dates adjustment |
| Accounting, Policyholders, Underwriting | Bug | GW-1576 | Batch Receipt Fail - The required source information is missing | Automated Batch Receipt post will no longer fail |
| Policyholders, Producers, Underwriting | Story | GW-883 | TX New Form - Documentation Request - PROD | Introducing new form to TX to remind insureds and producers of required documents |
| Policyholders, Producers, Underwriting | Story | GW-882 | OK - New Form - Documentation Request - PROD | Introducing new form to OK to remind insureds and producers of required documents |
Metrics:
Meteia
| Version: Meteia Release - 11/07/2024 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Underwriting | Bug | WEB-800 | Error in Policy Documentation | Corrected policy documentation error for accuracy |
| Claims | Story | WEB-792 | Claims Processing Update | Updated process flow to streamline claims processing |
| Compliance | Bug | WEB-781 | Data Sync Issue | Resolved sync issue in compliance reporting |
| Finance | Story | WEB-770 | Billing System Update | Enhanced billing system for better accuracy |
| Customer Service | Story | WEB-760 | Customer Portal Upgrade | Updated UI and added new self-service options |
| IT | Bug | WEB-750 | Security Patch | Applied security patch to address vulnerabilities |
| Version: Meteia Release - 10/31/2024 | ||||
| Marketing | Story | WEB-939 | USIC Website Change - Marketing Contact Guide | Marketing Contact Guide Updated for USIC website |
| Marketing | Story | WEB-937 | Lonestar Website Change - Marketing Contact Guide | Update marketing contact guide |
| Producers | Story | WEB-919 | Lonestar Texas Commercial Auto - Desktop Guide Update | Updated Lonestar Commercial Auto Desktop Guide |
| Marketing | Bug | WEB-907 | Investigate CA Quote in dev - UMBI limit and premium | Changes to ensure UMBI and premium are properly displayed |
| Marketing | Story | WEB-814 | Open Enrollment 2024 on the PHIS website | Images, text, and dates were changed in preparation for open enrollment |
Metrics:
Big Blue Crusaders
| Version: iSeries FCIC 1.3.0 - 11/07/2024 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Accounting | Production Support | IS-540 | AS400 Written Premium Detail Discrepancy (88969) | Sarah, I made a change and re-ran Unearned report and it looks like it now matches. Total written in attached copy of report that I re-ran matches to report that I gave you the other day. |
| Accounting | Production Support | IS-534 | AS400 Prem Report YTD 2024 - sept (88867) | Maribel, see attached. I pulled numbers thru September month end. |
| Underwriting | Production Support | IS-522 | Report off the AS400 that will provide the NAIC Codes on accounts written (88833) | Report was provided |
| Underwriting | Production Support | IS-515 | Apply the $860.16 credit to the 11/9/24 installment for LVA106913 (88691) | I corrected current due. They currently owe $1720.32. They paid $2580.48 towards premium. Premium balance of $18,923.52 / 11 installments = $1,720.32 premium per installment. Future invoices will be EFT. |
| Accounting | Production Support | IS-514 | Reverse Duplicate CC payment on LVA 128839 | Sorry I was not able to back out the 2nd payment. Both got posted to policy so you'll have to refund one of them back. CCD settlement runs at 4:45, so for any requests to void a payment, we must receive a ticket by 4pm. |
| Underwriting | Production Support | IS-509 | Driver entry error (88673) | Issue is with drivers that were updated with 11/09/24 endorsement and now you're processing backdated endorsement eff 11/01/24 which is prior to that endorsement so it's re-rating the policy. |
| Production Support | IS-507 | PATHWAY INSURANCE SERVICES INC - Print - No Print (88670) | The producer was configured to receive CA emails. | |
| Marketing | Production Support | IS-494 | Fiesta TX058 agency sweep account will not populate (88635) | They must be clicking on the wrong thing so they're deleting it. I re-added it. If they're selecting Agent's ACH, the account should appear. |
| Production Support | IS-478 | Verify no money on policy. If not move it back to the quote side CAL82652 (88560) | I don't see a payment. It's been moved to quote side. | |
| Claims | Production Support | IS-477 | Dan Behling - AS400 login issues (88576) | A review and update was made to the login and Dan can now login. |
| Underwriting | Production Support | IS-470 | Need to give access to Carmela Martinez in AS400 | Proper access was provided for the user requested. Verified access. |
| Underwriting | Production Support | IS-446 | LVA128433 - PLEASE CORRECT COVERAGES (88202) | I made the necessary corrections, but cannot check results due to a future endorsement. |
Metrics:
Supernova Squad
| Release 11/8/2024 | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| IT | Story | BASE-41, BASE-42 | Identify and delete all unused Azure Databases | Deleted unused Azure Databases, saving us hundreds a month in Azure costs |
| Infrastructure | ||||
|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Release Notes |
| Bedford Park | Story | INF-91 | Firmware Upgrade on core Network Switches in Bedford Park | Firmware upgrade on the Core Network switches will be performed on Friday 11/8 starting a 6pm. There are two switches. If the first firmware switch upgrade is successful we will do the second one. This will start at 6pm Central on Friday 11/8 and should take about an hour. |
December 12th