Digital Systems, Business Systems, and Project Orion Teams
| Version: Orion 8.0.1 - 9/9/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Claims, Underwriting | Bug | GW-4957 | Hotfix - UPG - UW Unable to Receive Updated Inbox Tasks | None | Fixed issue where you could only view 10 tasks. This enables the ability to Page up and page down |
| Claims | Bug | GW-4953 | Hotfix Claims LETTERS NOT POPULATING in Correspondence | None | Fixed the bug where the correspondence window was showing up blank |
| Accounting, Policyholders, Producers, Underwriting | Story | GW-4421 | Renewal process for Rewrite Renewal - IVR | Guidewire Billing Evaluation | Provide past due and renewal amount when a policy is canceled and expired. |
Metrics:
Meteia
| Version: WEB ZENDESK 1.3.0 - 9/11/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| IT | Story | WEB-2607 | Zendesk Enable GenAI Search | Zendesk Rollout | None |
| IT | Story | WEB-2375 | Modify Service Catalog Banner | Zendesk Rollout | None |
| Version: WEB WVNAIC 2.10.0 - 9/4/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Producers, Marketing | Task | WEB-2522 | Add Marketing supplies to Order Supplies | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Bug | WEB-2521 | Remove Commercial Contact Guide | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Bug | WEB-2514 | WVN Final Walkthrough Bugs | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Task | WEB-2495 | Create producer accounts for WVNAIC Producer Portal | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Bug | WEB-2412 | Dev WVNAIC login redirects you to production site | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Epic | WEB-2409 | Create WVNAIC Producer Pages | None | None |
| Producers, Marketing | Task | WEB-2390 | Review WVN Training Videos and add any missing ones | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Story | WEB-2386 | Add link to old agents.wvnational.com to the Producers dropdown on WVNAIC website | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Story | WEB-2385 | Add WV Docs to Forms and Guidelines page | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Story | WEB-2383 | Add WVN Docs to WVN Producer Order Supplies | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Task | WEB-2284 | Create Admin account for WVNAIC Agent user managers & add password reset admin functionality | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Story | WEB-1954 | Extend add producer page to have 2 additional fields | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Story | WEB-1938 | WVN - Configure Azure AD B2C login and signout | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Story | WEB-1889 | Add Online training center to Producer portal with training videos | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Story | WEB-1880 | WPP - 24984 - WVNAIC RidgeRunner Product Launch Forms for WV Website | Create WVNAIC Producer Pages | 24984 |
| Producers, Marketing | Story | WEB-1871 | Add Authorization Admin vs. Producer Functionality to WVN | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Story | WEB-1840 | Add in ability to add new producers for WVNAIC | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Story | WEB-1831 | Producer Product Forms Migration from FCIC to WCP | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Story | WEB-1703 | Add Order Supplies functionality to producer portal | Create WVNAIC Producer Pages | None |
| Producers, Marketing | Story | WEB-1702 | Add Business/Marketing/Commercial Contact Guide to WVN Pages | Create WVNAIC Producer Pages | None |
| Version: WEB PHIS 1.1.1 - 9/11/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Policyholders | Production Support | WEB-2517 | 30547 - FW: Incident: Preferred Health Insurance Services (https://phisonline.com/) HTTPS: 500:Internal Server Error | None | None |
| Version: WEB CA QRB 1.15.0 - 9/4/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Producers, Underwriting | Production Support | WEB-2381 | 29758 - Testing and Release of Model Years up to 25 | None | Updated IL, IN, and TX commercial auto rater to allow vehicles up to 25 years old, allowed stated amount down to $1500, and updated forms and documents on Rater, FCIC, and LS. |
| Version: WEB FCIC 1.33.0 - 9/4/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Producers | Production Support | WEB-2253 | 28752 - Replace Photo Contact Guide for Commercial Dept | None | Updated Commercial Photo Contact Guide for FCIC Website. |
| Producers | Production Support | WEB-2238 | 28670 - FCIC Website Kansas Benchmark Update | None | 28670 Updated Kansas Benchmark Auto Policy Document. |
| Version: WEB LS 1.23.0 - 9/4/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Producers, Underwriting | Production Support | WEB-2381 | 29758 - Testing and Release of Model Years up to 25 | None | Updated IL, IN, and TX commercial auto rater to allow vehicles up to 25 years old, allowed stated amount down to $1500, and updated forms and documents on Rater, FCIC, and LS. |
| Version: WEB FCIC 1.34.0 - 9/11/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Producers | Production Support | WEB-2354 | 29503 - FCIC Website - Iowa Maverick | None | None |
| Producers | Production Support | WEB-2350 | 29451 - FCIC Website Kansas Maverick Update | None | None |
| Producers | Production Support | WEB-2345 | 29376 - FCIC Website PA Maverick | None | None |
| Producers | Production Support | WEB-2341 | 29366 - FCIC Website Ohio Maverick Revision | None | None |
| Producers | Production Support | WEB-2331 | 29289 - Update About us section of FCIC Website | None | Updated the About Us section to state that WIN member companies are licensed in 26 states and added Utah to the list of states as requested. |
| Producers | Production Support | WEB-2321 | 29153 - Online Training Documents Update | None | Added the "PTS E-Signature Customer Screens" document to the FCIC Online Training Documents tab. The Documents tab is now split into "Personal Auto - Guidewire INow" and "Personal Auto - PTS" sections, consistent with the structure of the Videos tab. |
| IT | Task | WEB-2308 | Update CA/PT/CCR/Utilities URL in USIC, TXR, LS, FCIC | None | None |
| Version: WEB LS 1.24.0 - 9/11/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| IT | Task | WEB-2308 | Update CA/PT/CCR/Utilities URL in USIC, TXR, LS, FCIC | None | None |
| Version: WEB TXR 1.18.0 - 9/11/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| IT | Task | WEB-2308 | Update CA/PT/CCR/Utilities URL in USIC, TXR, LS, FCIC | None | None |
| Version: WEB USIC 1.27.0 - 9/11/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Producers | Production Support | WEB-2340 | 29364 - USIC Website Update Arkansas Road Warrior | None | None |
| Producers | Production Support | WEB-2333 | 29292 - Update to USIC Website | None | Updated the About United Security Insurance Company (USIC) section to reflect that WIN member companies are now licensed in 26 states instead of 22 and listed all 26 states in green as specified. |
| Producers | Production Support | WEB-2322 | 29165 - USIC Website AZ Road Warrior revision | None | None |
| Producers | Production Support | WEB-2320 | 29146 - USIC Website Illinois Road Ranger Score | None | None |
| IT | Task | WEB-2308 | Update CA/PT/CCR/Utilities URL in USIC, TXR, LS, FCIC | None | None |
| Version: WEB WVNAIC 2.10.1 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| IT | Bug | WEB-2534 | Mobile Nav multiple Scroll bar, spacing issues, and Contact Guide is permanently highlighted | None | When making the browser window thinner, the side scrollbars will no longer be visible. Also under the producer sidebar (when logged in as admin or producer) will have the contact guide header bolded, and have a line to designate it as a section instead of an option. |
| Version: August Month-End Report | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| PTS | Production Support | PCORPCCP-3948 | Review of Issues Identified in PTS for Various Products - Tesla Vehicles (HDT #92213) | None | None |
| PTS | Bug | PCORPCCP-4351 | 27151 - Lonestar TXM357753-00 | None | None |
| PTS | Bug | PCORPCCP-4352 | 27176 - System is not rating correctly | None | None |
| PTS | Bug | PCORPCCP-4370 | Iowa Maverick Form Revision - ID Card Corrections Needed (ZD#21852) | None | None |
| PTS | Bug | PCORPCCP-4391 | Fees Missing on 'Items/Charged' Due at Renewal Time | None | None |
| PTS | Bug | PCORPCCP-4403 | Mobile App - Incorrect Vehicle Information Displayed | None | None |
| PTS | Bug | PCORPCCP-4415 | IN Maverick Renewal Invoice adding $5.00 reinstatement fee to the Late Payment Amount (ZD# 28968) | None | None |
| PTS | Bug | PCORPCCP-4426 | Correct Effective Date TXM281882-18 (ZD # 29091) | None | None |
| PTS | Bug | PCORPCCP-4428 | Claim number needs to be changed (ZD#29141) | None | None |
| PTS | Production Support | PCORPCCP-4430 | Issue with Password Reset Link | None | None |
| PTS | Bug | PCORPCCP-4433 | Policy #: PAL 1023908-00 Insured: BEVERLYNN TAYLOR (ZD #29423) | None | None |
| PTS | Bug | PCORPCCP-4435 | Policy TPR139436-01 is showing an incorrect credit balance | None | None |
| PTS | Bug | PCORPCCP-4439 | I was changing a pay plan on PAL 892302-04 and it froze (ZD # 29573) | None | None |
| PTS | Bug | PCORPCCP-4443 | UIMBI not charging properly on lower limits - Iowa Maverick (ZD#29817) | None | None |
| PTS | Bug | PCORPCCP-4084 | Mobile App Registration Issues - INV 1106124-00 (No ZD#) | None | None |
| PTS | Bug | PCORPCCP-4456 | Correct Effective Date TPR 109400-17 (ZD#30028) | None | None |
| PTS | Production Support | PCORPCCP-4460 | Need a backdate a cancel TXM295267-00 & TXM295267-01 Abraham Magana | None | None |
| PTS | Bug | PCORPCCP-4316 | 22096 - Unable to order MVR through Lexis | None | None |
| PTS | Bug | PCORPCCP-4241 | System reinstating policy but payment declining/voiding itself (ZD# 24635) | None | None |
| PTS | Bug | PCORPCCP-4323 | RE: FCIC LexisNexis_PTS_ELIOS_Daily_Send Failed Check Job Log | None | None |
| PTS | Bug | PCORPCCP-4357 | 500 - Internal Server Error on FCIC DOL (No ZD#) | None | None |
| PTS | Bug | PCORPCCP-4393 | CFE - PolicyLookup_Api Endpoint | None | None |
| PTS | Bug | PCORPCCP-4402 | 28701 - Close suspense tasks | None | None |
| PTS | Bug | PCORPCCP-4409 | CFE: Received Error when Running Clue (ZD# 28747) | None | None |
| PTS | Production Support | PCORPCCP-4410 | New Hire: Federico Vega | None | None |
| PTS | Bug | PCORPCCP-4411 | Pull changes associated with ticket #PCORPCCP-4187 (8934)? | None | None |
| PTS | Bug | PCORPCCP-4412 | 28632 - Tesla makes for Physical Damage coverage. I'm noticing that they are still being written in products where they are ineligible | None | None |
| PTS | Bug | PCORPCCP-4413 | Agent Issues with Making Payments | None | None |
| PTS | Bug | PCORPCCP-4415 | 28819 - FIRST IN not rating renewal correctly | None | None |
| PTS | Bug | PCORPCCP-4416 | LS - Claims missing 'Payment' tab (ZD# 28996) | None | None |
| PTS | Bug | PCORPCCP-4423 | Texas Ranger Credit Cards did not run(ZD# 29015) | None | None |
| PTS | Bug | PCORPCCP-4425 | 20914 - Rerun button not working - Texas Ranger 6.0 | None | None |
| PTS | Bug | PCORPCCP-4427 | Policy #: ILS 1105788-00 NSF fee was not charged but should have been charged (ZD# 29133) | None | None |
| PTS | Bug | PCORPCCP-4437 | Mobile App - Insurance Card Download Issue | None | None |
| PTS | Production Support | PCORPCCP-4438 | Need to back date a cancel Policy #: TXM301498-00 Insured: EFRAIN HERRERA (ZD #29497) | None | None |
| PTS | Bug | PCORPCCP-4440 | Q48328332 - unable to proceed with a CC payment. (ZD #29581) | None | None |
| PTS | Bug | PCORPCCP-4441 | Query Needed - please refer to old request on PCORPCCP-170/5136 | None | None |
| PTS | Production Support | PCORPCCP-4442 | QuotePro XMLs Needed | None | None |
| PTS | Bug | PCORPCCP-4447 | Need to Backdate Cancel Lonestar PTS | None | None |
| PTS | Production Support | PCORPCCP-3549 | United Security SR22 Testing with AAMVA and State (HDT #82947) | None | None |
| PTS | Bug | PCORPCCP-4453 | Kansas Maverick charging reinstatement fee on 1 month policies (ZD#30067) | None | None |
| PTS | Bug | PCORPCCP-4455 | Kansas Benchmark Service fee (installment fee) is being added to biliing alerts | None | None |
| PTS | Bug | PCORPCCP-4456 | Correct Effective Date TPF109400-17 (ZD#30028) | None | None |
| PTS | Bug | PCORPCCP-4388 | Insured can not log into warrior app | None | None |
| PTS | Production Support | PCORPCCP-4432 | Agero Security Enhancements to SFTP Server (August 8th) | None | None |
| PTS | Story | PCORPCCP-4106 | Installment Invoice | Batch Printing (S3 Bucket) | None |
| PTS | Story | PCORPCCP-4108 | EFT Renewal Alert | Batch Printing (S3 Bucket) | None |
| PTS | Story | PCORPCCP-4109 | Bill Cancel | Batch Printing (S3 Bucket) | None |
| PTS | Story | PCORPCCP-4111 | Reminder Invoice | Batch Printing (S3 Bucket) | None |
| PTS | Story | PCORPCCP-4112 | Final Bill | Batch Printing (S3 Bucket) | None |
| PTS | Story | PCORPCCP-4113 | Cancel Memos | Batch Printing (S3 Bucket) | None |
| PTS | Story | PCORPCCP-4114 | Reinstatement Memos | Batch Printing (S3 Bucket) | None |
| PTS | Story | PCORPCCP-4244 | Policy status Report Enhancement to Pending Cancels | None | None |
| PTS | Story | PCORPCCP-4325 | Setup Auto Alert for LN Products | None | None |
| PTS | Bug | PCORPCCP-4326 | PAN 981954-00 -first polciy not rating correctly | None | None |
| PTS | Story | PCORPCCP-4340 | ISO Claim Search - Unknown Claimant Information | None | None |
| PTS | Story | PCORPCCP-4359 | Older Vehicle Surcharge Programming | None | None |
| PTS | Story | PCORPCCP-4383 | Only send the non renewal notice when it's sent to Lienholder (ZD#26773) | None | None |
| PTS | Story | PCORPCCP-4385 | Texas Ranger - Review Producer Update Process | None | None |
| PTS | Story | PCORPCCP-4389 | 28445 - fee breakdown | None | None |
| PTS | Story | PCORPCCP-4395 | FCIC TX Lonestar Maverick Rate Revision IT Specifications Package Effective 9/1/2025 for NB and RB | None | None |
| PTS | Story | PCORPCCP-4396 | HSCM TX Point Rider Rate Revision IT Specifications Package Effective 9/1/2025 for NB and RB | None | None |
| PTS | Story | PCORPCCP-4397 | FCIC Kansas Benchmark Rate & Rule Revision - 08/29/2025 New Business, 10/14/2025 Renewal Business | None | None |
| PTS | Story | PCORPCCP-4398 | OACM Texas Lonestar Standard Rate Revision IT Specifications Package Effective 9/1/2025 for NB and RB | None | None |
| PTS | Story | PCORPCCP-4400 | OACM Texas Lonestar Maverick Rate Revision IT Specifications Package Effective 9/1/2025 for NB and RB | None | None |
| PTS | Story | PCORPCCP-4401 | HSCM TX Renegade Rate Revision IT Specifications Package Effective 9/1/2025 for NB and RB | None | None |
| PTS | Story | PCORPCCP-4404 | FCIC Texas Lonestar Maverick Rate/Rule Revision Effective 8/29 NB and 10/14 RB | None | None |
| PTS | Story | PCORPCCP-4405 | HSCM Texas Point Rider Rate Rule Revision IT Specifications - Effective 8/29/2025 NB and 10/14/2025 RB | None | None |
| PTS | Story | PCORPCCP-4406 | FCIC Kansas Maverick Rate & Rule Revision - 08/29/2025 New Business, 10/14/2025 Renewal Business | None | None |
Metrics:
Big Blue Crusaders
| Version: iSeries FCIC 1.50.0 - 9/2/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Underwriting | Task | IS-2343 | Create excel of Payment Plans / Cancellation Codes by State/Policy Type | 29548 - Write-offs - Issue with AS400? | Provided a spreadsheet of the Payment Plans and Cancellation Codes by State/Policy Type. Also supplied TX/CA IT Specification for their review of the way the cancellation codes were added to the system. |
| IT | Task | IS-2385 | 30423 - VIN Manufacturers RedBook Upload for September 2025 - Perform in production only | None | Completed for September. |
| Underwriting | Story | IS-2295 | Add Business Income Coverage to LA-PT | 28657 - FCIC Louisiana Public Transportation Form Revision IT Specifications Package - Effective 9/22/2025 | This program now supports the coverage Business Income. |
| Underwriting | Story | IS-2233 | Add new Waiver form on Dec Pt 2 for LA/63 | 28657 - FCIC Louisiana Public Transportation Form Revision IT Specifications Package - Effective 9/22/2025 | New waiver form is now available. |
| Product, Underwriting | Story | IS-2232 | Add Business Use form back on dec part 2 for LA/63 | 28657 - FCIC Louisiana Public Transportation Form Revision IT Specifications Package - Effective 9/22/2025 | Business Use form now generated when Business Income coverage is defined. |
Metrics:
Supernova Squad
| Supernova Releases 8/28-9/11 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Marketing | Story | WEB-2394 | Update IOL to use Google Tag Manager | None | Updated InsureOnline and all subdomains to use Google Tag Manager instead of Google Tags v4 |
| All | Bug | WEB-2605 | Fix USIC SQL Injection Vulnerability | None | A potential SQL injection point was discovered on the USIC website by Arctic Wolf. Closed that vulnerability before it could be exploited. |
| Infrastructure Releases 8/28-9/11 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| All | Task | N/A | Change Warrior EMS Web Filter for Bedford | None | Updated the off-fabric web-filter profile on FortiClient EMS to further enhance the security posture to match closer to the web filtering found on the Bedford firewall for devices accessing sites not behind the firewall. An additional group for Bedford will be added to the policy to include devices at the Bedford location. |
| All | Task | N/A | Modify Request form to add self-service travel notifications | Zendesk Updates | Allowed users to submit international travel notices that automatically inform our security partners |
| All | Task | N/A | Add “Preferred Area Code†field to new hire requests | Zendesk Updates | Improved communication between business and telecom team regarding new hire area codes |
| All | Task | N/A | Reroute Web Tickets to Chris Spotts | Zendesk Updates | Supported new Scrum Master |
| All | Task | N/A | Remove “PreferredRiskAdmin.com†from “Affected Websites†field | Zendesk Updates | This website is no longer in use, removed it from ZD |
| All | Task | None | Update VPN Split-Tunnel Config on FortiGate Firewalls Bedford | None | Updated the routing configuration for the split-tunneled SSL VPN by removing IP addresses that are no longer required. This is a cleanup task designed to reduce unnecessary routing paths, reduce bandwidth over the SSL VPN, and enhance network performance. |
August 29th