Digital Systems, Business Systems, and Project Orion Teams
Metrics:
Meteia
| Version: WEB ZENDESK 1.2.0 - 8/7/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| All | Story | WEB-1392 | 11922 - Managers in multiple organizations cannot see tickets from both organizations (Zendesk) | Zendesk Rollout | Zendesk adding organization dropdown filter in "My tickets" page |
| Version: WEB WIN 1.9.0 - 8/7/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Policyholders | Production Support | WEB-2161 | 28140 - Product Page Lists incorrect location for WVNAIC | None | 28140 Updated paragraph under product map to correctly convey the location of WVNAIC on WIN website. |
| Version: WEB FCIC 1.31.0 - 8/7/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Producers | Production Support | WEB-2260 | 28850 - FCIC Website Wisconsin Maverick | None | Updated Wisconsin Maverick Underwriting Guidelines on the FCIC website. |
| Producers | Production Support | WEB-2259 | 28844 - FCIC Website - Indiana Maverick Update | None | Updated Indiana Maverick Underwriting Guidelines on the FCIC website. |
| Producers | Production Support | WEB-2258 | 28841 - FCIC Website PA Maverick | None | Updated Pennsylvania Maverick Underwriting Guidelines on FCIC website. |
| Producers | Production Support | WEB-2237 | 28669 - FCIC Website Kansas Maverick Update | None | 28669 Updated Kansas Maverick Auto Personal Injury Protection document. |
| Policyholders | Production Support | WEB-2235 | 28664 - Contact Us - change Accounting to Accounting - Billing. Underwriting to Underwriting - Policy Services. General Info to All Other. | None | 28664 Updated FCIC Contact Us department list. |
| Version: July Sprint End Release - 7/31/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| IT | Story | PCORPCCP-3141 | Update Twilio Info | None | None |
| IT/Mailroom | Epic | PCORPCCP-4105 | Renewal Invoice | Batch Printing (S3 Bucket) | None |
| IT/Mailroom | Epic | PCORPCCP-4107 | AP Invoice | Batch Printing (S3 Bucket) | None |
| IT/Mailroom | Epic | PCORPCCP-4110 | EFT Billing Alert | Batch Printing (S3 Bucket) | None |
| IT/Underwriting | Story | PCORPCCP-4137 | Adding Electronic Delivery to Existing Policies | None | None |
| IT/Mailroom | Epic | PCORPCCP-4157 | Doc Service Issues - CT | None | None |
| Underwriting | Story | PCORPCCP-4187 | UMPD - inspection form | None | None |
| Underwriting | Story | PCORPCCP-4224 | INV 1046863-01 System allowed an uneven number of married persons on the Policy | None | None |
| IT | Story | PCORPCCP-4271 | Electronic Delivery changes needed | None | None |
| Underwriting | Story | PCORPCCP-4303 | Enable Clue Ordering for Prior Product | None | None |
| IT | Story | PCORPCCP-4319 | 3.5 - Direct URL to Specific Policy | None | None |
| IT | Story | PCORPCCP-4320 | 4.0 - Direct URL to Specific Policy | None | None |
| Product | Story | PCORPCCP-4327 | IL Maverick Rate & Rule Revision | None | None |
| Product | Story | PCORPCCP-4328 | IN Maverick Rate/Rule Revision | None | None |
| IT | Story | PCORPCCP-4329 | July Redbook Update | None | None |
| Product | Story | PCORPCCP-4333 | Kansas Benchmark Form Revision IT Specifications Package | None | None |
| Product | Story | PCORPCCP-4334 | FCIC Kansas Maverick Form Revision IT Specifications Package | None | None |
| Product | Story | PCORPCCP-4335 | FCIC Wisconsin Maverick Rate & Rule Revision | None | None |
| Underwriting/MARKETING | Story | PCORPCCP-4336 | Change "Broker Fee" to "Your Agency's Fee" | None | None |
| Underwriting | Story | PCORPCCP-4338 | UW Rule Updates | None | None |
| Underwriting | Story | PCORPCCP-4341 | Memo Specs | Batch Printing (S3 Bucket) | None |
| Policyholders | Bug | PCORPCCP-4050 | Mobile App Live Testing Issues | None | None |
| Policyholders | Bug | PCORPCCP-4062 | E-Signature Issue | None | None |
| Policyholders | Bug | PCORPCCP-4298 | DOL Staging - Unable to Run Quotes | None | None |
| Policyholders | Bug | PCORPCCP-4304 | Renewal Agency Fee not added to renewal offer - ILS 1014274-01 (ZD#26011) | None | None |
| Policyholders | Bug | PCORPCCP-4307 | 24986 - Query for policies that the System charged the reinstatement fee twice. | None | None |
| Policyholders | Bug | PCORPCCP-4308 | Overpayment Report Inaccurate Data - Texas Ranger 6.0 (ZD#26295) | None | None |
| Policyholders | Bug | PCORPCCP-4310 | INV 980733-01 // Q45571571 - Generate Renewal (ZD#26256) | None | None |
| Policyholders | Bug | PCORPCCP-4314 | Policy #: PAL 989108-01 Insured: C EGESTON - Added Premium for Unknown Reason (ZD#26572) | None | None |
| Policyholders | Bug | PCORPCCP-4315 | Duplicate Claim Created (ZD# 26580) | None | None |
| Policyholders | Bug | PCORPCCP-4321 | Insure on the spot - Agency fee removed by the system (ZD#26699) | None | None |
| Policyholders | Bug | PCORPCCP-4322 | 25987 - Payment taken through IVR after 7 day grace period Policy | None | None |
| Policyholders | Bug | PCORPCCP-4330 | Issue with Non-Renewal Proof of Mailing with Lexis Nexis (ZD# 26773) | None | None |
| Policyholders | Bug | PCORPCCP-4332 | Unable to Complete Endorsement (ZD# 26727) | None | None |
| Policyholders | Bug | PCORPCCP-4337 | Correction to NT061-A form (ZD# 20258) | None | None |
| Policyholders | Bug | PCORPCCP-4342 | not able to log in 6.0 | None | None |
| Policyholders | Bug | PCORPCCP-4344 | ID Cards/ Welcome Letters Missing from NB Batched Documents | None | None |
| Policyholders | Bug | PCORPCCP-4346 | 27116 - Rewrite linked to policy | None | None |
| Policyholders | Bug | PCORPCCP-4350 | Mobile App: Payment Issue - LAAIR return | None | None |
| Policyholders | Bug | PCORPCCP-4353 | IAA 1140567-00 - Mobile App Error 'ID Card Not Available' (Mobile App Feedback#5262) | None | None |
| Policyholders | Bug | PCORPCCP-4354 | Policy #: TXM335584-00 Insured: ANGELA NAVARRO - E-Signed App (ZD#27297) | None | None |
| Policyholders | Bug | PCORPCCP-4355 | AR Agencies - Issues with Lexis Nexis MVR Orders (ZD#27304) | None | None |
| Policyholders | Bug | PCORPCCP-4356 | TXM320205-00 - Flat Cancel Policy (ZD#27332) | None | None |
| Policyholders | Bug | PCORPCCP-4358 | Data Fixes related to tickets 4273 (9030) & 4307 Reinstatement fees double charged | None | None |
| Policyholders | Bug | PCORPCCP-4363 | LS - Retrieve Cancel Notices (ZD# 27865) | None | None |
| Policyholders | Bug | PCORPCCP-4369 | USIC IL Road Warrior Safe Driver Form - Corrections Needed (ZD#22185) | None | None |
| Policyholders | Bug | PCORPCCP-4370 | Iowa Maverick Form Revision - ID Card Corrections Needed (ZD#21852) | None | None |
| Policyholders | Bug | PCORPCCP-4372 | 28041 - PTS processed 2 cancels ILS 989490-02 | None | None |
| Policyholders | Bug | PCORPCCP-4373 | 20255 - FCIC IL FIRST Form Revision IT Specifications Package fix | None | None |
| Policyholders | Bug | PCORPCCP-4375 | User unable to set up account. KSB 1186101-01 | None | None |
| Policyholders | Bug | PCORPCCP-4377 | 28158 - Claim number needs to be changed | None | None |
| Policyholders | Bug | PCORPCCP-4380 | Blank Page - FCIC Indiana - Renewal Premium Invoice (ZD# 28146) | None | None |
| Policyholders | Bug | PCORPCCP-4381 | Query needed - WI active policies on recurring EFT/credit card | None | None |
| Policyholders | Bug | PCORPCCP-4382 | 28286 - ILS 806396-05 Insured: CLAUDIA I HENRIQUEZ MARTINEZ | None | None |
| Policyholders | Bug | PCORPCCP-4386 | Payments: Issue when clicking "Pay CC" | None | None |
| Policyholders | Bug | PCORPCCP-4387 | 28378 - at fault accident from CLUE was not added to insured | None | None |
Metrics:
Big Blue Crusaders
| Version: iSeries FCIC 1.47.0 - 8/12/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Product | Story | IS-2263 | 29300 - 62/TX Primary Class Factor Table | None | Report was supplied. |
| Version: iSeries FCIC 1.46.0 - 8/6/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Accounting | Story | IS-2156 | Update Monthend Aged Report | None | Added the comboned aged report to the monthend job. |
| Version: iSeries FCIC 1.45.0 - 8/5/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| IT | Bug | IS-2195 | Check_For_Duplicate_Records not showing ALRTPA transactions | None | Made the necessary changes to the SQL startment for the ALRTCA duplicates. |
| Version: iSeries FCIC 1.44.0 - 8/4/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Accounting | Story | IS-2199 | 28721 - Nacha File Bank Info Update | None | Nacha file changes made and verified. |
| Underwriting | Story | IS-2216 | Redbook Update 2025/July | None | Redbook Update was completed for the month of August. |
| Underwriting | Story | IS-2211 | Update General Association codes for all states | None | Additional factors identified have been updated and communicated. |
| Version: iSeries FCIC 1.43.0 - 7/31/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| Accounting | Story | IS-2113 | Develop data extract for 27969 (Premium for Audit) | 27969 - Policy level data request from the AS400 system | The report has been completed and sent to Joe Demarco/Accounting. |
| Accounting | Story | IS-2189 | Add additional transaction codes to Agent Scorecard data | Need Daily AS400 Claims Transaction File for Claims Adjuster Scorecard (91520) | Supplied Joe with a new Adjuster Scorecard after updating Transaction Conversion table. |
| Version: iSeries FCIC 1.42.0 - 7/30/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| IT | Story | IS-2157 | Add AS400 group email to policy information list and ALP exception report | None | AS/400 group email added to report distribution |
Metrics:
Supernova Squad
| Supernova Releases 8/15/2025 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| All | Story | None | Move PHIS website to Azure | None | Migrated the PHIS website to Azure infrastructure |
| All | Story | None | Migrate Commercial Auto rater to .NET 8 | None | Migrated Commercial Auto rater to .NET 8 framework |
| All | Story | None | Migrate Public Transportation rater to .NET 8 | None | Migrated Public Transportation rater to .NET 8 framework |
| All | Story | None | Re-architect Public Transportation rater | None | Re-architected the Public Transportation rater for improved performance and maintainability |
| All | Story | None | Add DataDog logging to Commercial Auto rater | None | Added comprehensive DataDog logging to Commercial Auto rater for improved monitoring and troubleshooting |
| All | Story | None | Add DataDog logging to Public Transportation rater | None | Added comprehensive DataDog logging to Public Transportation rater for improved monitoring and troubleshooting |
| Infrastructure Releases 8/5-8/15 | |||||
|---|---|---|---|---|---|
| Impacted Area | Issue Type | Issue Key | Summary | Epic/Project | Release Notes |
| All | Story | None | Core Network Switch Reboot - Bedford Park | None | Performed reboot of Core Network Switch in Bedford Park on 8/5 |
| All | Story | None | WarriorInvictus.com SSL Wildcard Certificate Update | None | Updated WarriorInvictus.com SSL Wildcard Certificate on internal sites: WI-Print-1 (Papercut), FortiAnalyzer, FortiManager, FortiGate, FortiGate SSL VPN, FortiAuthenticator, EMS, Jitbit, Barracuda |
| All | Story | None | Zendesk Email Notification Font Size Increase | None | Increased the font size for Zendesk-Generated content in email notifications |
| All | Story | None | Asset Sonar Testing - Zendesk Form Enhancement | None | Added the "Linked Asset" field as an optional field to all physical asset related ticket forms on Zendesk to test Asset Sonar functionality before official go-live |
| All | Story | None | Bedford Unused Policy Deletion with DefendEdge | None | Worked with DefendEdge to perform the Bedford Unused Policy Deletion |
| All | Story | None | FortiClient EMS Webfilter User Addition | None | Added West Virginia and Missouri users to the FortiClient EMS Webfilter for Missouri and WVN |
| All | Story | None | WI-Print Azure Maintenance - Resource Optimization | None | Reduced Azure resources from 8 vCPUs / 16GB RAM to 4 vCPUs / 16GB RAM (D4ads_v5) to optimize cost and resource utilization |
| All | Story | None | Papercut Upgrade to 24.1.4.71571 | None | Upgraded Papercut to version 24.1.4.71571 to remediate several critical vulnerabilities and maintain security compliance |
August 1st